Customer says that they send jobs to the machine and they get an indication that the job is communicating, but when they go to the machine nothing is printing. Sometime they say they can cycle the machine off and on, and then they get thier job.
Previous tech has replaced the Control Board.
I can never duplicate the problem. the customer says that it is very spuratic.
Most of their computers are running Windows 7 Proffesional x64, one of them is using XP. They are also using different print drivers on the different computers, some are pcl5e, pcl6, and pcl6 universal.
The machine is not recording any sc and everything appears to be normal.
This one has kind of stumped me, especially since I can not duplicate the problem. Any suggestions will be greatly appreaciated.
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