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  1. #1
    Trusted Tech 50+ Posts
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    May 2011
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    "Please add toner"

    I have been working on a MP 5001 with an intermittent "add toner" message. I swapped the toner hopper with another machine, with no change. Changed developer as it was called for by the pm count, and I figured it might help the add toner problem also. No joy. The drive gears on the dev. box are good and everything rotates as it should. What am I missing? Could it be a bad sensor in the bottom of the dev. box? Please help!


  2. #2
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Re: "Please add toner"

    Toner motor turning? Also, check the VSP and VSg readings and see if the machine actually is reading at a level that it should be calling for toner. I've mainly seen it with older machines, but I have had instances were an add toner prompt wouldn't clear without completely reflashing the firmware.


  3. #3
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: "Please add toner"

    Intermittent add toner issues can be caused by the paddle mylars falling off the inside of the toner hopper, I know you said you changed it with another but there's nothing to say that one didn't suffer from the same fault. Are you using OEM toner / dev? Are you getting good readings from your ID and TD sensors?

    Computers are serious tools, Michael!

  4. #4
    Trusted Tech 50+ Posts hossam's Avatar
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    Re: "Please add toner"

    Try to disconnect toner hopper sensor socket, close the door, if the message gone make a test page, if it's good so it might be that sensor problem


  5. #5
    Junior Member
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    May 2014
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    Re: "Please add toner"

    toner motor is off......


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