Ok so we have just refurbished an MP 4001, and our customer wants a fax unit installed.
We ordered 3 fax units for our other machines also.
problem: all 3 fax units will 'hang' when executing a task on our machine, so naturally we assume there is a fault with our MP4001.
Symptoms: On turn on, the fax unit will initialize and fax features will be displayed. We can access the fax option and navigate it's pages, we can also input fax information)
However, when we try to send a fax or print a journal it will freeze indefinitely and we are forced to turn the machine off at the switch.
Firmware is up to date.
one thing I noticed on browsing the manual is that there are two part numbers for the MBU board. one beginning D509 and one D346. We have the D3465180 installed, is this correct?
My senior engineer is going into a clients later today to test the Fax module on a known working machine.
PLEASE HELP.
(call is logged with ricoh lvl2: if they get back I'll let you know what happened)
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