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  1. #1
    Senior Tech 100+ Posts Richariri's Avatar
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    D3465134 : EU FCU locking up [solved]

    Ok so we have just refurbished an MP 4001, and our customer wants a fax unit installed.

    We ordered 3 fax units for our other machines also.

    problem: all 3 fax units will 'hang' when executing a task on our machine, so naturally we assume there is a fault with our MP4001.

    Symptoms: On turn on, the fax unit will initialize and fax features will be displayed. We can access the fax option and navigate it's pages, we can also input fax information)

    However, when we try to send a fax or print a journal it will freeze indefinitely and we are forced to turn the machine off at the switch.

    Firmware is up to date.

    one thing I noticed on browsing the manual is that there are two part numbers for the MBU board. one beginning D509 and one D346. We have the D3465180 installed, is this correct?
    My senior engineer is going into a clients later today to test the Fax module on a known working machine.

    PLEASE HELP.

    (call is logged with ricoh lvl2: if they get back I'll let you know what happened)
    Last edited by Richariri; 06-16-2014 at 03:55 PM.

  2. #2
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: D3465134 : EU FCU locking up and then fax features dissapears (on an MP 4001)

    I would imagine the D346 MBU is for the MP 4000/5000 and the D509 MBU is for the MP 4001/5001.

    So I think the word that comes to mind is... bollocks (lol).

  3. #3
    Senior Tech 2,500+ Posts
    D3465134 : EU  FCU locking up and then fax features dissapears (on an MP 4001)

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    Re: D3465134 : EU FCU locking up and then fax features dissapears (on an MP 4001)

    You need the D509 for the 4001.
    NEVER ASSUME ANYTHING

  4. #4
    Senior Tech 100+ Posts Richariri's Avatar
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    Re: D3465134 : EU FCU locking up and then fax features dissapears (on an MP 4001)

    Quote Originally Posted by mikadonovan View Post
    You need the D509 for the 4001.
    Quote Originally Posted by Cipher View Post
    I would imagine the D346 MBU is for the MP 4000/5000 and the D509 MBU is for the MP 4001/5001.

    So I think the word that comes to mind is... bollocks (lol).
    Thanks. It was as we feared. Senior tech just tested it in a known working machine and it failed there.

    There's already a very strong letter going out to our supplier and we're going to try get them to refund us the cost of the MBU board.

    just a delay we could of done without..
    ...oh well... that's life

  5. #5
    Retired 10,000+ Posts
    D3465134 : EU  FCU locking up and then fax features dissapears (on an MP 4001)

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    Re: D3465134 : EU FCU locking up and then fax features dissapears (on an MP 4001)

    Quote Originally Posted by Cipher View Post
    I would imagine the D346 MBU is for the MP 4000/5000 and the D509 MBU is for the MP 4001/5001.

    So I think the word that comes to mind is... bollocks (lol).
    Quote Originally Posted by mikadonovan View Post
    You need the D509 for the 4001.
    Cipher is correct. From the Product Support Guide, the D346 is also the G3 interface unit for the 4001/5001. The G3 is for the second and third lines. The D509 FAX unit must be installed first before the G3 unit will work.

    The product code portion of the part number for the MBU must match that for the FCU. They look almost identical. Make certain that the FCU is a D509.

  6. #6
    Senior Tech 100+ Posts Richariri's Avatar
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    Re: D3465134 : EU FCU locking up and then fax features dissapears (on an MP 4001)

    Quote Originally Posted by slimslob View Post
    Cipher is correct. From the Product Support Guide, the D346 is also the G3 interface unit for the 4001/5001. The G3 is for the second and third lines. The D509 FAX unit must be installed first before the G3 unit will work.

    The product code portion of the part number for the MBU must match that for the FCU. They look almost identical. Make certain that the FCU is a D509.
    when looking at the UK parts manual there are only two options for the FCU board one for north america and one for EU. The only parts that change between D346 and D509 is the MBU board, all other parts are constant within the parts manual.
    I have never seen the MBU board and the FCU board part numbers match up.

    I have gone ahead and ordered the MBU board.

    Are you saying it won't work with the main EU:FCU board?

  7. #7
    Retired 10,000+ Posts
    D3465134 : EU  FCU locking up and then fax features dissapears (on an MP 4001)

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    Re: D3465134 : EU FCU locking up and then fax features dissapears (on an MP 4001)

    Quote Originally Posted by slimslob View Post
    Cipher is correct. From the Product Support Guide, the D346 is also the G3 interface unit for the 4001/5001. The G3 is for the second and third lines. The D509 FAX unit must be installed first before the G3 unit will work.

    The product code portion of the part number for the MBU must match that for the FCU. They look almost identical. Make certain that the FCU is a D509.
    Quote Originally Posted by Richariri View Post
    when looking at the UK parts manual there are only two options for the FCU board one for north america and one for EU. The only parts that change between D346 and D509 is the MBU board, all other parts are constant within the parts manual.
    I have never seen the MBU board and the FCU board part numbers match up.

    I have gone ahead and ordered the MBU board.

    Are you saying it won't work with the main EU:FCU board?
    My bad. I was going by what I had encountered with smaller machines. The FCU board is the same. The MBU board on the first FAX unit in the 4001/5001 does need to be a D509.

  8. #8
    Senior Tech 100+ Posts Richariri's Avatar
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    Re: D3465134 : EU FCU locking up and then fax features dissapears (on an MP 4001)

    Quote Originally Posted by slimslob View Post
    My bad. I was going by what I had encountered with smaller machines. The FCU board is the same. The MBU board on the first FAX unit in the 4001/5001 does need to be a D509.
    Thanks for the help.. we have just fitted the correct MBU board and testing is promising so far.

    Thank you all for the help

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