Ricoh uses the (embedded) NetBSD Operating System. NetBSD is a multi-user Operating System, which is a Unix variant (BSD stands for Berkely Software Distribution). It is designed for embedded systems, like MFP's. The root user (or super user) can do anything on the system. The root user is the Administrator of the Operating System. He can alter files, delete files, grant priviledges to users, delete users, etc. Every process on this Operating System is running as a user process with no access to the Operating System itself. Resetting or altering the total counter is a very sensitive issue, so it is hidden very, very deep in the Operating System. It means that users have no permission to perform actions like deleting/viewing critical system files, alter them, or delete them. If you want access to the total counter, you'll need root access to the system and have a very good knowledge of the thousands lines of code of this Operating System, which is quiet impossible.
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