Ricoh MPC5501 fuser

[Hadster]

Need some help! Paper keeps wrapping around hot roller going under the metal guide. This only seems to happen when you run color copies with a lot of coverage like a photo. The first thing I tried was to set erase margin at 5.0 and replace with fuser kit. This seemed to help but come on no customer is going to be ok with that much margin. I am just moving into these machine from the MPC4500 and was told the fuser is much better? Are there some TSB's on these fusers that I need to know about?

[rsyarcia]

are you using duplicate toner? we had this kind of issue and when we use the orig it was ok.

[slimslob]

The metal guide is actually the separator scraper. If it is warped and not contacting the full length of the sleeve, jams will occur.

[Hadster]

Good question but I ONLY use OEM products and just for reason's like this!

[Hadster]

Slimslob, I thought as much and replaced it from another fuser with no fix. Question... I thought the guide was supposed to only ride on the side of the roller with a small gap (maybe 2mm) across the center.

[kimbo]

I would personally telll them that the machine is being used
outside of its tolerence,
and that in order to seperate full page colour prints
it needs a large lead edge.
pointless headache you could do without!


Ps what type of paper are they using?

[rsyarcia]

you can change the paper type to thick to isolate this.

[Oztech]

Ive had one do this before only on colour. Try adjusting the leading edge gap- make it bigger. That fixed mine. I dont know the exact SP code as I dont have a manual with me right now.

[Cipher]

A4 SEF for full coverage helps, as there is a larger margin on short edge feed (and the image is still central on the paper).

Of coarse that rules out tray 1 and is no help at all for A3.

[redneckstylin]

Yup agreed adjust leading edge a bit and should solve full coverage issues