MPC2003 ( Metis ) admin and supervisor password

[PA3040]

Dear All,

MPC2003 ( Metis ) admin and supervisor password is changed to new password and it is forgotten . Please advice reset this with out replacing NVRAM

Thanks in advance

[ruben]

There are thousands of threads on this, if you can't be bothered to search for it, we can't be bothered to help you. So, no, if the customer or you have changed the passwords, it is your responsibility to find out what it is.

If you can't find the password, then you will need to replace the NVRAM.

In future either do not tell the end-user that they change the password, or tell them if they change it they will be charged. The end-user can create their own admins without changing the default admin. Never tell the end-user that supervisor exists.

[sandmanmac]

There are thousands of threads on this, if you can't be bothered to search for it, we can't be bothered to help you. So, no, if the customer or you have changed the passwords, it is your responsibility to find out what it is.

If you can't find the password, then you will need to replace the NVRAM.

In future either do not tell the end-user that they change the password, or tell them if they change it they will be charged. The end-user can create their own admins without changing the default admin. Never tell the end-user that supervisor exists.

Props to you Ruben!
Well said!

[PA3040]

There are thousands of threads on this, if you can't be bothered to search for it, we can't be bothered to help you. So, no, if the customer or you have changed the passwords, it is your responsibility to find out what it is.

If you can't find the password, then you will need to replace the NVRAM.

In future either do not tell the end-user that they change the password, or tell them if they change it they will be charged. The end-user can create their own admins without changing the default admin. Never tell the end-user that supervisor exists.

I searched the forum before post this thread and I did not find the solution other than replacing NVRAM

[slimslob]

I searched the forum before post this thread and I did not find the solution other than replacing NVRAM

Then you did not search for the correct thing. There are numerous thread for resetting the admin and supervisor passwords. Or you could just scroll the Ricoh, Savin, Gestetner, Lanier forum.

[Eric1968]

I'm always keeping the Supervisor information for myself, with a few exceptions. It may be usefull in the future. A lot of customers don't read manuals and are therefore not aware of the Supervisor account. Let's keep it that way to prevent more damage....

[Eric1968]

I searched the forum before post this thread and I did not find the solution other than replacing NVRAM

Do a google search, for example : MP C2003 Supervisor lost" and add site:Copytechnet Home after your search phrase. This will do a search only on Copytechnet.

[Debs1964]

New métis machines with a certain level of firmware will ask the user to change admin and supervisor passwords, this could prove problematic to techs who don't get to turn off that message before end users start changing it

[Eric1968]

New métis machines with a certain level of firmware will ask the user to change admin and supervisor passwords, this could prove problematic to techs who don't get to turn off that message before end users start changing it

That's why I'm the one that switches the machine on for the first time...

[slimslob]

That's why I'm the one that switches the machine on for the first time...

We never let a customer be the first one to turn on a new machine. Always leads to problems.