Dear All,
MPC2003 ( Metis ) admin and supervisor password is changed to new password and it is forgotten . Please advice reset this with out replacing NVRAM
Thanks in advance
Dear All,
MPC2003 ( Metis ) admin and supervisor password is changed to new password and it is forgotten . Please advice reset this with out replacing NVRAM
Thanks in advance
There are thousands of threads on this, if you can't be bothered to search for it, we can't be bothered to help you. So, no, if the customer or you have changed the passwords, it is your responsibility to find out what it is.
If you can't find the password, then you will need to replace the NVRAM.
In future either do not tell the end-user that they change the password, or tell them if they change it they will be charged. The end-user can create their own admins without changing the default admin. Never tell the end-user that supervisor exists.
I'm always keeping the Supervisor information for myself, with a few exceptions. It may be usefull in the future. A lot of customers don't read manuals and are therefore not aware of the Supervisor account. Let's keep it that way to prevent more damage....
Do a google search, for example : MP C2003 Supervisor lost" and add site:Copytechnet Home after your search phrase. This will do a search only on Copytechnet.
New métis machines with a certain level of firmware will ask the user to change admin and supervisor passwords, this could prove problematic to techs who don't get to turn off that message before end users start changing it
There are 10 types of people in this world, those who understand binary maths and those who don't
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