How to reset password on MP 4000 Ricoh?

[Debs1964]

There is one!

There is, but it's not great

[peterxu256]

I won't give the method to enter factory mode but sp5-846-46 is the answer (will clear the address book and related settings and also reset the login to default- 46 does not display in regular log in). I just did this last week on a 5503 at an account whose main IT guy left the company along with the non-default login he changed (including supervisor). I backed up the address book to an sd card through service mode, ran the sp and rebooted. Bada boom, bada bing - dl'd the address book back and all was back to normal. The address book was strictly email and everything work without further changes, I would assume if folders were included then authentication would have to be re-inputted.
I know the official way is to replace the nvram, but even Ricoh tech support is starting to give this method out. I mean, why replace the nvram and lose the meter count (causing billing issues and other headaches going forward). The accounts that require true security will have service lock enabled, preventing unauthorized access to the service mode.
I also believe the customer should be charged for this, whether replacing the nvram or resetting the UCS.

Would you please advise how to enter SP5846-46, as you said " 46 does not display in regular log in " I once tried Special sp mode(*key together with System table) , but still doesn't show the subsection -46

[Llama God]

There is one!

I am more than aware of that, I was being sarcastic.

[Llama God]

Would you please advise how to enter SP5846-46, as you said " 46 does not display in regular log in " I once tried Special sp mode(*key together with System table) , but still doesn't show the subsection -46

Factory SP, not special SP.

[peterxu256]

Factory SP, not special SP.

Please , please just tell me how to enter Factory sp, I am working on the machine now. Thank you so much...

[Llama God]

Please , please just tell me how to enter Factory sp, I am working on the machine now. Thank you so much...

Clear 143 C C

[peterxu256]

Clear 143 C C

No words to say thank you enough.

[halbrandenburg]

Omitted.

[slimslob]

Clear 143 C C

The ultimate result of posting this information in an open public forum will be that Ricoh will either change it or eliminate it on future models and firmware updates to existing equipment. In the future, if you feel compelled to provide proprietary information to someone, do it in a private message.

[anothertech]

It's out there now, can we get an admin to remove it?