MP C300 Print Interleave

**mikadonovan** · 08-26-2014

Hi, All. I have a M026 that interleaved an incoming fax and print job when they were occurring simultaneously. Print priority is set to Job order and firmware is up to date. Anyone see this before?

**halbrandenburg** · 08-26-2014

Originally Posted by mikadonovan

Hi, All. I have a M026 that interleaved an incoming fax and print job when they were occurring simultaneously. Print priority is set to Job order and firmware is up to date. Anyone see this before?

It has been reported but never observed, nor has a customer been able to recreate this phenomenon for me.

How often does it happen? Is it a busy real estate office?

**Gift** · 08-27-2014

In some software enviroments print jobs that seem multi-page are actually generated as single pages - in this case there's no chance for the MFP to detect the proper job-end.

**mikadonovan** · 08-27-2014

Originally Posted by halbrandenburg

It has been reported but never observed, nor has a customer been able to recreate this phenomenon for me.

How often does it happen? Is it a busy real estate office?

No, It's a CPA office. She is an excellent User and I believe her. Gift may be right . She does use special accounting software that may be the root of the issue.

**KenB** · 08-27-2014

MS Office prints that way.

If you ask for 5 copies of a Word doc, it's 5 separate jobs.

AFAIK, all products in the suite behave the same way, although the only other one I can verify is Excel.

**mikadonovan** · 08-27-2014

Originally Posted by KenB

MS Office prints that way.

If you ask for 5 copies of a Word doc, it's 5 separate jobs.

AFAIK, all products in the suite behave the same way, although the only other one I can verify is Excel.

You would think there would be a setting in the MS software to change that. Is this across the board, or just on Ricoh boxes?

**slimslob** · 08-27-2014

Originally Posted by mikadonovan

You would think there would be a setting in the MS software to change that. Is this across the board, or just on Ricoh boxes?

Check the Printing Preferences in the driver settings. If Ignore Application Collate is not checked the software will send the document the document x number of time where x is the number of copies wanted. If it is checked, the software should send the document once with instructions to print it collated x number of times.

**nmfaxman** · 08-27-2014

Are you setting the print driver to LPR with the queue as lp?
Sending print jobs as raw goes to memory where the fax option sends the print.
Setting LPR sends print jobs to the HDD as a spool and waits till memory is clear before printing.