Paper Jam in Lettersize printing MP C4503

[sharpmind]

The user is using only A4 paper in the printer. The document he prints is in lettersize. Paper jams in the fuser. If the document is in A4 size, no jamming occurs. There is another machine MP C3001 in the area and he prints the same document. No jamming occurs. Any solutiion?

[Tonerbomb]

Have you tried turning on substitute paper size? ledger= A3 Letter=A4
..... user tools printer features...

[L-IQ-uid toner]

Check your 8.5x11 tray. Maybe there is A4 paper in it. Size of the document should not cause paper jam. Many times I printed 11x17 document using different size paper including 8.5x11 or 8.5x14 with no problem.

[sharpmind]

Have you tried turning on substitute paper size? ledger= A3 Letter=A4
..... user tools printer features...

That one I did not try. I will go there again and try it. I am just wondering why in MP C3001 printing is fine using the same settings and paper.

[sharpmind]

Check your 8.5x11 tray. Maybe there is A4 paper in it. Size of the document should not cause paper jam. Many times I printed 11x17 document using different size paper including 8.5x11 or 8.5x14 with no problem.

The user is only using A4 paper in printing. He needs to print lettersize document in A4 paper. When he prints, it jams. I try to change the papersize settings in 8.5 x 11 even the paper in the tray is A4, but still it jams. It happens only in MPC 4503. In other Ricoh printers,there is no problem.

[slimslob]

The user is only using A4 paper in printing. He needs to print lettersize document in A4 paper. When he prints, it jams. I try to change the papersize settings in 8.5 x 11 even the paper in the tray is A4, but still it jams. It happens only in MPC 4503. In other Ricoh printers,there is no problem.

If setting for A4 paper in User Tools, make sure that the orientation matches the paper in the tray, i.e. SEF or LEF.

[Llama God]

Why print a letter-sized document in A4? Can't they change the document size to A4 before printing it?

I'd go with the sub paper size answer, although printing the document correctly in the first place would be better.

[L-IQ-uid toner]

Remove paper from the tray (tray 1) and then print offending document to that tray and see what machine is asking for. Report back.

[Debs1964]

Surely if you're trying to print to a paper size that isn't loaded into the device then you'll get a paper mismatch message, not a jam, if the machine is set correctly for the paper size in the tray then this shouldn't cause jamming

[Choro1dal]

Surely if you're trying to print to a paper size that isn't loaded into the device then you'll get a paper mismatch message, not a jam, if the machine is set correctly for the paper size in the tray then this shouldn't cause jamming

You're right....Unless someone has altered the tray configuration in User Tools.
If the paper size for a tray is specified as a pre-set size instead of 'Auto Size Detect' (i.e 'Letter') and then A4 stock is loaded in that tray, it would feed and jam.