ricoh aficio MP 2510 asks for user & pass and nothing works

[walexander2009]

Hi everybody!

This machine is blocked with a screen message, asking for a user name and password.

Nothing else works. "admin", "password", or left intencionally blank one or both of them, doesn't works.

Only "supervisor" lets take a look. No modify its allow at all! (another screen message appears and nothing more)

The copier was working properly until I tried to change the IP ( I tried to set "automatically detect") and then, the screen message appeared.

The copier is NOT connected... therefore I can only access "system settings" through screen display...

Anybody can help me?

Thanks in advance!

[88hawkfan]

Log in as supervisor, select device management and then configuration. Program change administrator under Administrator 1, click change next to login password. Leave blank and hit ok and ok. You should now have the user name next to Administrator 1 as the user name and no password.

[slimslob]

The only thing that supervisor can do is change the administrator(s) name and password. Follow 88hawkfan's instructions. Next go to User Tools, login as admin or what ever the Administrator1 name is and select System Settings - Administrator Tools. Open User Authentication and turn it off.

[walexander2009]

Ok many thanks!

I'll do it, and I'll tell you if successful or not.

[walexander2009]

Log in as supervisor, select device management and then configuration. Program change administrator under Administrator 1, click change next to login password. Leave blank and hit ok and ok. You should now have the user name next to Administrator 1 as the user name and no password.

When I enter as "supervisor", the machine answer only with a screen message and nothing more. Only if I push the key "user tools" appears a normal screen. Option "device management" doesn't exist, only "system settings". Well, if I push I can see all the features, but when I try to enter to "key operator tools", whatever screen key you push, always appears the same damn screen message... you NOT allow to modify NOTHING...

Help please.... How can I to generate a new administrator account???? this option NEVER appears!!!

[slimslob]

When I enter as "supervisor", the machine answer only with a screen message and nothing more. Only if I push the key "user tools" appears a normal screen. Option "device management" doesn't exist, only "system settings". Well, if I push I can see all the features, but when I try to enter to "key operator tools", whatever screen key you push, always appears the same damn screen message... you NOT allow to modify NOTHING...

Help please.... How can I to generate a new administrator account???? this option NEVER appears!!!

You have to enter User Tools then login as Supervisor.

[walexander2009]

You have to enter User Tools then login as Supervisor.

"device management" or "administrator tools" neither appears, and others screen windows keys (like " key operator tools"), if I push generates screen message in all options included...

How can I find "administrator tools" ?

Cause if I push "user tools", then "system settings", this window does not exist!!!

[teebee1234]

You must be skipping a step somewhere, the following steps assume that the supervisor login is still at default. If not then do a search on the forum on how to correct this...

Supervisor Operations
The supervisor can delete an administrator’s password and specify a new one.
If any of the administrators forget their passwords or if any of the administrators
change, the supervisor can assign a new password. If logged on using the supervisor’s
user name and password, you cannot use normal functions or specify defaults.
Log on as the supervisor only to change an administrator’s password.

Logging on as the Supervisor
If administrator authentication has been specified, log on using the supervisor
login user name and login password. This section describes how to log on.
A Press the {User Tools/Counter} key.
B Press [Login].
C Enter 'supervisor' as login name
D Leave the password field blank and press OK.

You should now be in supervisor mode, you can only change the Administrator login/password in this state!


A Press [System Settings].
B Press [Administrator Tools].
C Press [Program / Change Administrator].
D Press [Change] under 'Administrator 1'
E User name should be 'admin', if not then make it so.
F Press [Change] next to 'Password'.
G Leave the field blank and press ok, repeat a 2nd time when asked
H Press [OK] two times to back out

Log back in using 'admin' and leave the password field blank.

[walexander2009]

You must be skipping a step somewhere, the following steps assume that the supervisor login is still at default. If not then do a search on the forum on how to correct this...

Supervisor Operations
The supervisor can delete an administrator’s password and specify a new one.
If any of the administrators forget their passwords or if any of the administrators
change, the supervisor can assign a new password. If logged on using the supervisor’s
user name and password, you cannot use normal functions or specify defaults.
Log on as the supervisor only to change an administrator’s password.

Logging on as the Supervisor
If administrator authentication has been specified, log on using the supervisor
login user name and login password. This section describes how to log on.
A Press the {User Tools/Counter} key.
B Press [Login].
C Enter 'supervisor' as login name
D Leave the password field blank and press OK.

You should now be in supervisor mode, you can only change the Administrator login/password in this state!


A Press [System Settings].
B Press [Administrator Tools].
C Press [Program / Change Administrator].
D Press [Change] under 'Administrator 1'
E User name should be 'admin', if not then make it so.
F Press [Change] next to 'Password'.
G Leave the field blank and press ok, repeat a 2nd time when asked
H Press [OK] two times to back out

Log back in using 'admin' and leave the password field blank.

Got it!

I'll try.

I'm thinking about two issues...

First, I put "supervisor" into fields of screen message!!! (which always appears just turn on copier) not by push "login"... but somewhat it works at first...

Second, screen flap key "administrator tools"... only appears if you enter like a "supervisor" or "admin" ???? (not at normal mode??)

Thanks in advance!!!

[Debs1964]

I think there's some confusion here, I think the message is on the screen to log in as a user, in which case, a user authentication, such as windows authentication, has been selected.
Press the user tools button, if necessary, log in as admin, no password (hopefully that hasn't been changed), press system settings, then administrator tools, go to page 2, select user authentication, select off