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Thread: MP-1350 SC955

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    MP-1350 SC955

    I am using MP1350 with external fiery controller model EB135, I am using this machine to print large jobs like 5000 to 8000 pages per job from last 3 months I am facing problem when I sent any job about 5000 to 8000 pages after completing 700 to 1500 pages machine engine runs but no paper feed out after 1 to 2 minutes machine generates SC955
    SC 955 generates only on printing in copying machine is ok

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    MP-1350 SC955

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    Re: MP-1350 SC955

    SC955, software bug. Reflash firmware.

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    Re: MP-1350 SC955

    Quote Originally Posted by slimslob View Post
    SC955, software bug. Reflash firmware.
    I already update all firmware of copier and fiery controller EB135 but result is same
    actual i have 6 mp1350 so i swap all boards but issue still same

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    MP-1350 SC955

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    Re: MP-1350 SC955

    I'm not familiar with this model, but if you can take the fiery out of the picture by using the GW controller and see if it codes. If not, you'll have to check the fiery patches, or maybe reload the system software. BTW, that is an exhaustive process. Lots of reboots. According to the GG, could be the IPU, MCU, or failure of one or both of the HDD's also.
    NEVER ASSUME ANYTHING

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    MP-1350 SC955

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    Re: MP-1350 SC955

    Quote Originally Posted by mikadonovan View Post
    I'm not familiar with this model, but if you can take the fiery out of the picture by using the GW controller and see if it codes. If not, you'll have to check the fiery patches, or maybe reload the system software. BTW, that is an exhaustive process. Lots of reboots. According to the GG, could be the IPU, MCU, or failure of one or both of the HDD's also.
    MP 1350 is the predecessor to the Pro 1356EX which was replaced by the Pro 1357EX.

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    Re: MP-1350 SC955

    Quote Originally Posted by mikadonovan View Post
    I'm not familiar with this model, but if you can take the fiery out of the picture by using the GW controller and see if it codes. If not, you'll have to check the fiery patches, or maybe reload the system software. BTW, that is an exhaustive process. Lots of reboots. According to the GG, could be the IPU, MCU, or failure of one or both of the HDD's also.
    Please guide me to solve my issue

  7. #7
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    MP-1350 SC955

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    Re: MP-1350 SC955

    you need a Ricoh service technician!!!!!!!!!!!!!!!!!!!!!!!!!!!
    Mystic Crystal Revelations

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    Re: MP-1350 SC955

    Quote Originally Posted by mikadonovan View Post
    I'm not familiar with this model, but if you can take the fiery out of the picture by using the GW controller and see if it codes. If not, you'll have to check the fiery patches, or maybe reload the system software. BTW, that is an exhaustive process. Lots of reboots. According to the GG, could be the IPU, MCU, or failure of one or both of the HDD's also.
    I have 6 machines of same configration at one station the problematic machine is one of them I check fiery controller on another machine which perform perfectly without any issue, machine did not generate any code on copy job of 1500 pages.
    please guide me to resolve this issue

  9. #9
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    MP-1350 SC955

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    Re: MP-1350 SC955

    I think I've guided all I'm going to. It seems you're lacking basic troubleshooting skills. Time to call a tech.
    Last edited by mikadonovan; 09-15-2014 at 06:36 PM.
    NEVER ASSUME ANYTHING

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    Re: MP-1350 SC955

    Quote Originally Posted by mikadonovan View Post
    I think I've guided all I'm going to. It seems you're lacking basic troubleshooting skills. Time to call a tech.
    I am senior customer support engineer

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