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  1. #1
    Junior Member Oregoncopier's Avatar
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    Angry Ricoh MP 8000 Wrong time when sending email

    I have a Ricoh MP8000 that the time on the machine is set right but when I scan to email it's setting the time 3 hours early...
    "sent from Ricoh *** at 10:34, but outlook say's 7:34"

    I messed with the SP "set time" but, which does change it, but never to the right time.I can't find the right settings (-300 is the default)
    Thank You,
    Tracy

  2. #2
    Senior Tech 2,500+ Posts
    Ricoh MP 8000 Wrong time when sending email

    mikadonovan's Avatar
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    Re: Ricoh MP 8000 Wrong time when sending email

    Sounds like the time is off on the computer the email is being read from.
    NEVER ASSUME ANYTHING

  3. #3
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    Ricoh MP 8000 Wrong time when sending email

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    Re: Ricoh MP 8000 Wrong time when sending email

    Time zone is set to east coast. Change SP 5302 from -300 to -480. Cycle power and change time in User Tools. We do this as part of set up on all new machines.

  4. #4
    Senior Tech 2,500+ Posts
    Ricoh MP 8000 Wrong time when sending email

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    Re: Ricoh MP 8000 Wrong time when sending email

    I've learned something new today. Never had to mess with that setting, but now I have a question. According to this site, Oregon GMT is -7, so wouldn't you set it to -420?

    Oregon Time
    NEVER ASSUME ANYTHING

  5. #5
    Junior Member Oregoncopier's Avatar
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    Question Re: Ricoh MP 8000 Wrong time when sending email

    Good question, What is the correct setting for Oregon Pacific Time Zone???

  6. #6
    Senior member of CRS 2,500+ Posts
    Ricoh MP 8000 Wrong time when sending email

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    Re: Ricoh MP 8000 Wrong time when sending email

    Quote Originally Posted by Oregoncopier View Post
    Good question, What is the correct setting for Oregon Pacific Time Zone???
    Minus 8 from GMT.
    (Sorry, this is for San Diego time)
    "You can't trust your eyes, if your mind is out of focus" --

  7. #7
    Retired 10,000+ Posts
    Ricoh MP 8000 Wrong time when sending email

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    Re: Ricoh MP 8000 Wrong time when sending email

    Quote Originally Posted by mikadonovan View Post
    I've learned something new today. Never had to mess with that setting, but now I have a question. According to this site, Oregon GMT is -7, so wouldn't you set it to -420?

    Oregon Time
    That depends on what portion of Oregon you are in. From the link you posted: Oregon is in the Pacific Time Zone in the United States. Pacific Standard Time (PST) is 8 hours behind Greenwich Mean Time (GMT-8). A small portion of Oregon, in Malheur County, near the Idaho border, is in the Mountain Time Zone.

    If you are in Mountain Time Zone it is GMT-7 (-420), otherwise it is GMT-8 (-480).

  8. #8
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    Re: Ricoh MP 8000 Wrong time when sending email

    Did adjusting SP 5-302 fix your problem? I have two machines that just starting showing these same symptoms.
    When I adjust 5302 it has a disproportional impact on the time and date.

    Example: change the setting to +180 made the emails show up on February 10 in the users inbox.

    I found a link in the Ricoh KB that shows how to program the time zone and SNTP server using telnet. I can't post the link, but you can search the KB for:
    How to set up the SNTP paramaters in our device


    Published 08/15/2007 10:26 PM | Updated 06/30/2008
    10:32 PM
    Answer ID 71495 | FAQ ID 71323 | Rank A2

    This is exactly how it is shown on the Ricoh site. Mis-spelling and all.
    I haven't tried it yet, but will in the next day or two.

    Steve

  9. #9
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    Ricoh MP 8000 Wrong time when sending email

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    Re: Ricoh MP 8000 Wrong time when sending email

    Quote Originally Posted by elsteef View Post
    Did adjusting SP 5-302 fix your problem? I have two machines that just starting showing these same symptoms.
    When I adjust 5302 it has a disproportional impact on the time and date.

    Example: change the setting to +180 made the emails show up on February 10 in the users inbox.

    I found a link in the Ricoh KB that shows how to program the time zone and SNTP server using telnet. I can't post the link, but you can search the KB for:
    How to set up the SNTP paramaters in our device


    Published 08/15/2007 10:26 PM | Updated 06/30/2008
    10:32 PM
    Answer ID 71495 | FAQ ID 71323 | Rank A2

    This is exactly how it is shown on the Ricoh site. Mis-spelling and all.
    I haven't tried it yet, but will in the next day or two.

    Steve
    +180 would put it in the Russia, Iraq, Nairobi, Iran or that general part of the world. If you made that change and then sent an email in the mid to late afternoon, it would set the date and time as early the next morning. The date and time sent for an email is not obtained from the sending machine, PC or Scanner. The only thing sent is the GMT offset for the time zone. The email server bases the date stamp on the local time for the time zone specified in the email header.

  10. #10
    Service Manager 1,000+ Posts Debs1964's Avatar
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    Re: Ricoh MP 8000 Wrong time when sending email

    I love living in a GMT time zone, in fact, as Greenwich is part of my area, I can't get much closer to it
    There are 10 types of people in this world, those who understand binary maths and those who don't

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