Sorry for second posting, but my first thread seems goofed up to me.
We have a customer who has an old Ricoh Aficio MP3500, which they use to scan to one network and nothing else. It does not pass paper and they do not want it fixed (they replaced it with a Sharp from us). Their IT won't let us set up the scan folder on their new Sharp, so they need to scan from this machine still.
Someone decided to print the Scan Log. The copier can't pass paper and jams. If they remove the jam and all paper from the machine, the copier asks them to load paper when they press the Scanner button and they are unable to scan. We need to clear this internal print.
I tried unplugging the copier and waiting five minutes, but it retains the print job and tries print it after boot-up.
I tried clearing the print job from the Printer menu, but it doesn't appear as a print job and pressing Reset Jobs does nothing.
Do I need to enter SP mode and do some memory reset (8501) or partial HDD format (5832)?
I'm a Sharp tech and mostly unfamiliar with Ricoh. I assume SP mode is Clear 1 0 7 Start. I just don't want to make the situation worse.
Thanks for any help.
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