Aficio 2035 with top feeder issues

[pinky]

Hi,
I have an aficio 2035S/P and the top feeder is having problem taking the page.
The page goes in a little and stops and jam.
I am wondering if there are steps to figure out what roller or sensor is bad ?
Thanks

[sandmanmac]

Hi,
I have an aficio 2035S/P and the top feeder is having problem taking the page.
The page goes in a little and stops and jam.
I am wondering if there are steps to figure out what roller or sensor is bad ?
Thanks

Could be any number of things based on the limited description, but if it happens every single time, then my money's on the scanning roller gear being cracked and turning freely on its shaft
Item #10 in the diagram
(The gear that cracks is at the front part of the indicated assembly)
Scanning Roller.pdf

[mikadonovan]

Adf feed belt and PU roller, reverse roller, and torque limiter. What have you done so far to troubleshoot the issue?

[pinky]

Adf feed belt and PU roller, reverse roller, and torque limiter. What have you done so far to troubleshoot the issue?

So far I have just cleaned all the sensors.
What are the steps to troubleshoot?
thanks for your help

[sandmanmac]

So far I have just cleaned all the sensors.
What are the steps to troubleshoot?
thanks for your help

Open the doc feeder cover, while turning the blue wheel at the front, if it doesn't turn the large scanner rollers OR they are easy to keep from turning by applying a little pressure, then the gear is cracked (as i said earlier), and the only fix is to replace the whole assembly.

[pinky]

Open the doc feeder cover, while turning the blue wheel at the front, if it doesn't turn the large scanner rollers OR they are easy to keep from turning by applying a little pressure, then the gear is cracked (as i said earlier), and the only fix is to replace the whole assembly.

they turn.
the page has a hard time starting to go pass the first roller if it does it stops shortly after.

[slimslob]

they turn.
the page has a hard time starting to go pass the first roller if it does it stops shortly after.

Sounds like the separation roller has more bite than the feed belt. Pickup roller, feed belt and separation roller need to be replaced as a set with new parts.

[pinky]

Sounds like the separation roller has more bite than the feed belt. Pickup roller, feed belt and separation roller need to be replaced as a set with new parts.

will try that. Is there a better place to buy these parts?

[slimslob]

will try that. Is there a better place to buy these parts?

For best operation, stay with OEM parts as long as they remain available.

[pinky]

For best operation, stay with OEM parts as long as they remain available.

where do I get oem?