Ricoch C811 not recognise new toner cartridge

[isladelobos]

Hello.

The Ricoch Aficio SP C811DN.

I put one new original K toner cartridge but in the lcd the message is ever "please replace the K toner".

Some ideas?

The new toner is original and ever used.
The rest of toner cartidges are fine.

[Cipher]

Faulty toner pump / clogged k tube probably.

A easy fix if you have the correct part.

[isladelobos]

Hi Cipher.

You have the instructions for replace the pump?.

I localiced into the fusing unit compartment.

[Cipher]

Yep, contact your local Ricoh dealership and place a service call.

A trained engineer should do the work and check the rest of the printer over.

It could easily turn into a messy job or you may damage something else if you don't know what your doing.