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  1. #1
    Field Supervisor 500+ Posts Zeldaman's Avatar
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    METIS engine-fw NEWS

    Hi there!
    Received a (strange!) RTB from Ricoh-Germany for all Metis-devices: at installation FIRST make the ACC, then (if necessary) update the engine-fw / changing drum a/o developer (type of colour not important) First make the ACC, then (if necessary) update the engine-fw / at updating the engine-fw wait a minimum of 3 seconds before hitting the engine-fw-button(!) / never open or close the frontcover when updating the engine-fw.
    Thatīs what they write, but no explanation why or whatīs happening if you do it "wrong". Is there a similar RTB from US or UK with an explanation ?
    We had (until now) no problems when updating the Metis-fw.
    Greetings...

  2. #2
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: METIS engine-fw NEWS

    Is this an official bulletin? Never heard of it and I can't recall ran into any issues because we yousually update the machines during installation before performing ACC/misc. settings

  3. #3
    Field Supervisor 500+ Posts Zeldaman's Avatar
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    Re: METIS engine-fw NEWS

    Hi there!
    Oh yes itīs an official RTB from Ricoh-Germany, thatīs the reason why i open this thread.
    Greetings...

  4. #4
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    METIS engine-fw NEWS

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    Re: METIS engine-fw NEWS

    Most RTBs are sent out to branches only. Those of us with dealers never see them unless someone posts them here.

  5. #5
    Service Manager 1,000+ Posts Debs1964's Avatar
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    Re: METIS engine-fw NEWS

    I have seen that too, but, to be honest, I just do firmware the way I always have done, I have no idea why these instructions have been given either
    There are 10 types of people in this world, those who understand binary maths and those who don't

  6. #6
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    METIS engine-fw NEWS

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    Re: METIS engine-fw NEWS

    The only thing I can think of would to have valid quality configuration to start with. I have been to a couple of calls lately for light copies and print and found that ACC had never been ran. After cleaning the laser shield glasses and running ACC, color quality was where it should be.

  7. #7
    AutoMajical Resolutionist 2,500+ Posts
    METIS engine-fw NEWS

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    Re: METIS engine-fw NEWS

    Quote Originally Posted by slimslob View Post
    The only thing I can think of would to have valid quality configuration to start with. I have been to a couple of calls lately for light copies and print and found that ACC had never been ran. After cleaning the laser shield glasses and running ACC, color quality was where it should be.
    how does printer SP 1103-002 look?? that is the print sp test page that I always look at.............................. color reg, RGB/CMYK Gamut, process black ect.................
    Mystic Crystal Revelations

  8. #8
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    METIS engine-fw NEWS

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    Re: METIS engine-fw NEWS

    Quote Originally Posted by Tonerbomb View Post
    how does printer SP 1103-002 look?? that is the print sp test page that I always look at.............................. color reg, RGB/CMYK Gamut, process black ect.................
    Faded before running ACC. Proper after.

  9. #9
    Field Supervisor 500+ Posts Zeldaman's Avatar
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    Re: METIS engine-fw NEWS

    Hi there!
    Now we have the 2nd RICOH-Update for the Metis-series. They say, we have to update 35 machines with the latest engine-&syscopy-fw. There must be some controller-boards burned down! Weīll do that with the new package-fw #H, and hope that this is the last service-back-call for the Metis-series.
    Greetings...

  10. #10
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    METIS engine-fw NEWS

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    Re: METIS engine-fw NEWS

    The following has been added to the latest firmware history bulletin dated 12-17-2014 for the engine firmware:
    At installation (new machine)
    After power on machine, perform ACC adjustment first before updating the Engine firmware if needed.
    At PCDU and/or Development Unit Replacement (for any color)
    After power on machine, perform ACC adjustment first before updating the Engine firmware if needed.
    Please keep in mind both above cases:
    1) During the firmware update; do not open or close the Front Cover.
    2) Do not press the Engine Firmware Update Start Button for 3 seconds after it displays on the panel
    (See below)

    It appears that they want ACC to be ran before updating engine firmware when there is a new development unit in the machine.

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