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  1. #1
    Eslam
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    MP C2500 - Undetected Toner problem !!

    Dear,

    I have a used MP C2500 copier which works fine for a year till now. Lately and suddenly the machine said (please replace cyan toner). I checked the cyan toner, it's only half empty and more than half of it is full.
    I put it back and checked the status, it say (Undetected).

    I tried many times then I bought a new toner, load it into the machine. The machine said (Empty). I tried the old one again and the machine kept saying (Undetected) , the new toner again and the machine kept saying (Empty).

    So please help me (this is the first time I'm changing any toner for this machine). If there's any way to override the toner warning messages and just start printing it would be really helpful.

    Thank you
    Last edited by Eslam; 12-21-2014 at 11:03 AM. Reason: more clarification

  2. #2
    The New Guy 1,000+ Posts ruben's Avatar
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    Re: MP C2500 - Undetected Toner problem !!

    You either have (from most common to rarest):

    Faulty toner pump
    Faulty toner catridge
    Faulty RFID board

    9 / 10 it is the toner pump, we see it all the time.

  3. #3
    Field Supervisor 500+ Posts Zaxxon's Avatar
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    Re: MP C2500 - Undetected Toner problem !!

    Change pump, vacuum hose, done.

  4. #4
    Service Manager 1,000+ Posts bob marley's Avatar
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    Re: MP C2500 - Undetected Toner problem !!

    It could be a defective toner nozzle assembly , pump, RFID board or a blocked pipe

    u can override the loading toner message for now if set sp 3045 to 1 (Not Detect)

  5. #5
    Trusted Tech 50+ Posts gear13z's Avatar
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    Re: MP C2500 - Undetected Toner problem !!

    just replaced the pump motor...for cyan, and it will save your day...good luck.
    .....with all it shams, drudgery, and broken dreams, it is still a beautiful world.....

  6. #6
    Junior Member
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    Re: MP C2500 - Undetected Toner problem !!

    Quote Originally Posted by gear13z View Post
    just replaced the pump motor...for cyan, and it will save your day...good luck.

    Change pump

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