MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

[xlbizs]

Dear All,

Good Day, currently install 1 unit used MPC4000 with print, scan, fax in customer office (small size). all thing working fine except the Network printing & Web image monitor having problem.

we did try to exchange the controller broad with another working unit but still the same, the customer controller broad test at office and no problem at all.

SP5828091 WEB is on. did try on network SMB scanning with no problem. reinstall driver, change network cable, update firmware but still the same .... can't print & log in web image monitor.

any other way we can look in to it .

thank.


TIAN

[skynetto]

Disconnect network cable and ping the machine.if it responds you have another device with same ip address

[xlbizs]

their only have 4 pc only, we did check & change another ip address but still the same. scan ok but web & printing got problem. one more thing... when i send the test page and open the print window on pc, it show printing .... but very soon it turn the status to restarting but over the MPC 4000's data in LED is not on.

[slimslob]

Check SP 5985-001. It should be set to 1. If it is set to 2, scan will work but WIM and a number of other network functions requiring authentication will not.

[CRISTIAN MULLER]

Check if access control is enabled. Printout a configuration page.check at the end of page if has a ip range at access control section. open a telnet section and put the current ip address of the machine. Log with admin user and blank psswd. Will apear on console something like msh>.type "access flush" on screen without quotes and you're good to go.

[Sashko]

Check the SNMP community name. Must be "public" and "admin" with Ip addresses 0.0.0.0

[Moza]

Check the SNMP community name. Must be "public" and "admin" with Ip addresses 0.0.0.0

Not sure why you think this will affect printing or WIM !!


Have you checked if IEEE 802.11X Authentication for Ethernet is set to " Active " if it is you need to set to " Inactive "

[Sashko]

Not sure why you think this will affect printing or WIM !!


Have you checked if IEEE 802.11X Authentication for Ethernet is set to " Active " if it is you need to set to " Inactive "

This will affect for network printing and TWAIN scan only.

[Moza]

This will affect for network printing and TWAIN scan only.

What will ?


xlbizs reported this

Good Day, currently install 1 unit used MPC4000 with print, scan, fax in customer office (small size). all thing working fine except the Network printing & Web image monitor having problem.

If IEEE 802.11X Authentication for Ethernet is set to " Active " this will stop NETWORK printing and acess to Web image monitor

[CRISTIAN MULLER]

Check the SNMP community name. Must be "public" and "admin" with Ip addresses 0.0.0.0

He can't log into win, where he can change community in administrativê tool?