MPC3003 intermitent SC672 error

[copier tech]

I have an on going issue with SC672 on an mpc3003.
So far I have updated all firmware, currently it's all current.
I've also removed & refitted all connections on the controller board.
The code seems to be very random, a couple of times a day, then may go a few days untill it throws sc672 again.
Has anyone had this issue, I feel it could be a controller, ram or hdd fault but I dont want to order theese parts at a guess!

[KapeKopyTek]

SC672-?? T/S guide in the SM pointing to controller mainly, but also indicates op panel may be at fault. Check connections, etc.

[Tonerbomb]

Try completely disabling energy saver and AOF and see if it still codes out. The controllers in the 02/03 series are known for this issue. Also make sure all frimwar and JAVA are current..............

[LarryTech]

I have an on going issue with SC672 on an mpc3003.
So far I have updated all firmware, currently it's all current.
I've also removed & refitted all connections on the controller board.
The code seems to be very random, a couple of times a day, then may go a few days untill it throws sc672 again.
Has anyone had this issue, I feel it could be a controller, ram or hdd fault but I dont want to order theese parts at a guess!

We have had this problem with almost every one of the 03 series our system has purchased. In most of the cases, the local dealer has said that the controller pcb was the problem and was able to get the controller pcb replaced under Ricoh warranty. Ricoh has a 1 year warranty on pcbs or at least that is what they told us. It may be they have some kind of special deal going on with the manufacturer. In any case, ask your local dealer if there is a longer warranty on the circuit boards. Maybe you can get a similar deal for your machines. Good Luck!!

[copier tech]

This machine is about 2 years old so out of warranty!

All the fw is up to date

They're not using any java apps

[Bantams]

do you have any 03s out that are in warrantee still? Just get the sp log data off one of those and claim for a dead controller that's what I would do.

[Imprestik]

1st thing to do is set SP5-191 to 1, this will never turn off the controller board even when the devices goes into energy saver mode

2nd, I need to know what SC672 is it?

I have have many of these SC672 errors in the past, the majority of them you can get away with not replacing the controller board, but I need more details such as, is it a SC672-11 for example

[LarryTech]

1st thing to do is set SP5-191 to 1, this will never turn off the controller board even when the devices goes into energy saver mode

2nd, I need to know what SC672 is it?

I have have many of these SC672 errors in the past, the majority of them you can get away with not replacing the controller board, but I need more details such as, is it a SC672-11 for example

I went to the Ricoh service manual for the MP C3003 - 6003 and could not find the code, SP5191. Could you tell me where you found this code in the manual? That does sound like a very good way of fixing the problem.

[stioi]

I went to the Ricoh service manual for the MP C3003 - 6003 and could not find the code, SP5191. Could you tell me where you found this code in the manual? That does sound like a very good way of fixing the problem.

system manual

[LarryTech]

system manual

I am confused.....what is a system manual? The only things I found on Ricohs website are a service manual, a parts manual, a PSG (product support guide) and the service bulletins. Where can I acquire a system manual? I would like to see one.