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  1. #1
    Senior Tech 250+ Posts sharpmind's Avatar
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    SCANNER FEATURE IS MISSING (MP 2501sp)

    The machine was having an error code SC 672-11. We replaced BICU, controller board and NVRAM. The error was resolved. We have noticed after booting up the machine, the scanner feature is not there. Why does it happen? Any solution?

  2. #2
    Technician
    SCANNER FEATURE IS MISSING (MP 2501sp)

    blee's Avatar
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    Re: SCANNER FEATURE IS MISSING (MP 2501sp)

    After replacing the boards and nvram you might need to go into SP 5-985 and make sure your nic card is turned on. If not then there is nothing to scan through so machine disables scan option.

  3. #3
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: SCANNER FEATURE IS MISSING (MP 2501sp)

    Yup - there are a few SPs neccessary to check/adjust if you swap these parts - sometimes even if you do a NVRAM BACKUP/RESTORE. Try and use the factory SP sheet or get a non-default page from a similar machine. Not shure if the NV Ram swap was neccessary so you just might re-install the old NV ram and see what happens.

  4. #4
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    Re: SCANNER FEATURE IS MISSING (MP 2501sp)

    I saw into another thread something about NIC board activation in service mode.

  5. #5
    Service Manager 2,500+ Posts
    SCANNER FEATURE IS MISSING (MP 2501sp)

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    Re: SCANNER FEATURE IS MISSING (MP 2501sp)

    Quote Originally Posted by Vas View Post
    I saw into another thread something about NIC board activation in service mode.
    So you didn't read this just 2 posts above yours?
    BTW...this thread is nearly 3 years old

  6. #6
    Service Manager 1,000+ Posts Polarbear's Avatar
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    Re: SCANNER FEATURE IS MISSING (MP 2501sp)

    Quote Originally Posted by sandmanmac View Post
    So you didn't read this just 2 posts above yours?
    BTW...this thread is nearly 3 years old
    Almost good enough to be red wine, it is so old!
    Press the GREEN button!!

  7. #7
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    Re: SCANNER FEATURE IS MISSING (MP 2501sp)

    Sorry guys! Don't shoot me!
    I wanted to help.

  8. #8
    Retired 10,000+ Posts
    SCANNER FEATURE IS MISSING (MP 2501sp)

    slimslob's Avatar
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    Re: SCANNER FEATURE IS MISSING (MP 2501sp)

    Quote Originally Posted by sharpmind View Post
    The machine was having an error code SC 672-11. We replaced BICU, controller board and NVRAM. The error was resolved. We have noticed after booting up the machine, the scanner feature is not there. Why does it happen? Any solution?
    Did you try putting the original NVRAM on the new board?

  9. #9
    Not a service manager 2,500+ Posts Iowatech's Avatar
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    Re: SCANNER FEATURE IS MISSING (MP 2501sp)

    Quote Originally Posted by Vas View Post
    Sorry guys! Don't shoot me!
    I wanted to help.
    You want to help? Cool.
    Just add some actual stuff that relates to fixing the problem. You'll be good to go then. Posts that don't do that even a little bit like yours frequently get the raspberry.

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