MPC7500 SC816

[Mess]

I have done and replaced everything Ricoh tech support has suggested. Still SC816 This is happening on multiple units, ricoh has a firrmware that is supposed to fix it, it didnt work.

any ideas apreciated

[Fearless V K]

If the f/w update didn't take care of the problem (SUB CPU firmware), then the controller board may be defective.

[Mess]

It has been replaced, so has printer sd card,memory ,hard drives,NVram,power supply,

plz note: more than 1 machines are doing this. I have seen this issue on almost ALL of our MPC 7500 (approx 15)

[iMind]

	Quote:			Originally Posted by Mess
	It has been replaced, so has printer sd card,memory ,hard drives,NVram,power supply, plz note: more than 1 machines are doing this. I have seen this issue on almost ALL of our MPC 7500 (approx 15)

Try putting in an extra memory DIMM just to see what happens.

[Wishbone]

I have about 50 of these in the field and thought they are a terrible box I have never seen this code. Sounds A/C related to me. Try putting a power filter on a couple.

[Mess]

Thanks for both suggestions, Have already tried 2 different power filters, also filters for fax and network line.

as for memory, it has max memory already and no open slots. New memory simms have been tried

BTW i believe this to be a logic problem that Ricoh will have to fix.

50 in field, check your error logs we find most customers just reset m/c and never call. along side the sc816 i see silent 991 codes
These errors occur only in the morning on all the machine as they are awakened, or turned on. It has to do with the STR (suspend to ram) not recieveing a signal on wakeup.
ssdp is turned off to eliminate storms