RICOH Aficio MP C2800 keeps printing in Black and White by default

[dumpuse]

Hi,

I would like to set-up this printer as “Color” by default for all users.

The printer is installed on a Windows 2000 Server.

The Default Printing Preferences are set to “Color”.

This work for some users but not for alls. If they “force” it to Color it will work only during the current session, but after the application is closed it will be brought back to Black and White.
This is the case for Adobe Acrobat, Adobe Reader or Outlook. But it works correctly from Word.

Reinstalling the driver on the computers (XP) did not change anything.

Is there a way to permanently Restore the defaults to colour, by changing a config setting, confing file, registry key…

Any suggestion welcome.
Regards,

[Eric1968]

Which driver did you install? I had some problems in the past with the RPCS-driver with this issue.

[dumpuse]

Which driver did you install? I had some problems in the past with the RPCS-driver with this issue.

Hi Eric,

It is a PCL driver from the Ricoh's CD.
Windows see it as "RICOH Aficio MP C2800 PCL 6"

Regards

[cobiray]

You might try adding the driver locally instead of sharing it out from a server. You will have to change the defaults on each PC as the defaults cannot be changed globally, AFAIK. Also, if you have "roaming profiles" you may experience some issues with defaults.

[TCA TECH]

There are two places to set the colour option,

Printer Preferences and Advanced.

Has this been done?

[dumpuse]

Hi,

@TCA TECH,
I have changed these options on both places "Printing Preferences" and Advanced - Printing Defaults...

IF I press "Restore Defaults" it will correctly take the option "Color"...
The only problem is that these settings will not stay once Acrobat or Outlook closed.

@cobiray
Yes, there are roaming profiles for these users.
I will try installing the driver locally....