By far the most common problem for us has been charge roller contamination, usually from relatively long runs of high toner coverage. It is very easy to clean the charge roller although there isn't a procedure in the service manual to describe how to remove the charge roller. The roller and its holder basically snaps in and out of place in the drum unit.
However, our experience has been that once contaminated, the charge roller tends to get dirty again rather soon. We clean the roller with Katun's Formula K or water and dry the cleaned area and use light "gust" of can air on the charge roller cleaning roller, before rotating the charge roller to clean another area. Normally we just replace the drum unit, but we are using the black drum for the color positons.
There are numerous post about this, but what you have to do is remove the connector and harness from the old color drum unit and put in on the black drum unit. You have to be careful in removing the old connector as they are now glued in place and if you're not careful the pin that positions the connector on the drum unit will break off. Once you've done a few it goes very quickly.
Cheers


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