Ricoh printers scan to email dalays

[Ricoh-ono]

Try using a smtp relay program on one of you local PC's. If it goes immediately then the hangup is on your mail server.

[pjcoxy]

good idea, I have just installed software to do that on my pc, will try it in the morning

I dont see how it can be the exchange server at fault because as soon as the message actually leaves the printer it gets relayed by exchange

does anyone actually know what would make the printer wait before it sends?

Cheers

[KenB]

The fact that you can scan to a webmail account without issue indicates that a whole bunch of things are working properly.

Have you tried doing a packet capture to see the conversation between the MFPs and the Exchange Server? Is it getting hung up in a loop?

You can look another machine (that's working properly) to see "what good looks like", as they say.

Also, you could set up an XP Workstation with IIS as a simple mail server to see if you get the same results.

For whatever it may be worth, there is a custom patch available for the Aficio 2045. The following is from the dealer site:

Beta Firmware – The machine does not respond to the Multi line 220 sent by the SMTP server because this model does not support multi-line communications. The first line of the multi-line is disregarded. When the machine receives the next line of the multi-line communication, it is mistaken for a HELO. Therefore the machine sends the HELO command without waiting for the HELO command from the SMTP server. The MFP incorrectly assumes that SMTP Pipelining is supported. As the result, an SMTP synchronization error occurs. Because some STMP server use this command, you will need to install this beta firmware for the machine so the synchronization error will not occur.

Acquiring and installing the patch would require your local dealer's assistance. Unfortunately, that doesn't do much for your 2238, though.

As other posters previously stated, all firmware must be current. It can also be an issue where some parts of the machine are current, but others are not. Differing version levels sometimes don't play well togrther. (I've been burned by that one several times! )

I hope all this helps!

[nmfaxman]

Check your authentication settings and certificates.
Create a local certificate, but don't register it (costs $).
Keep authentication to auto.

Just something to try.
Worked for me once on a remote intranet with scanning.