Aficio 3025 -scan to email

[sandmanmac]

	Quote:			Originally Posted by RicohTech_TurksCaicos
	Try changing the network speed from 100mbps to 10mbps on the machine

I previously replied that I would try changing the speed to solve my problem but I'm not familiar with how to do it. I looked through the service manual, but I can't seem to find it. Can you please advise me?
Thanks again.

[KenB]

Just for a test, try using a different email provider.

If the MFP has access to the Internet (gateway, DNS, etc, are all correct). set up an account for yourself at GMX.com.

It's free and uses the standard port 25. You will need to enter the username and password you used to create the account in order to authenticate.

Try that a bunch of times. If it works reliably, then the MFP and a bunch of other things (including network speed) are all good, and it would be time to seriously investigate the SMTP server you are now using.

You may also wish to check and make sure that you aren't having any file size problems, as well.

[RicohTech_TurksCaicos]

	Quote:			Originally Posted by sandmanmac
	I previously replied that I would try changing the speed to solve my problem but I'm not familiar with how to do it. I looked through the service manual, but I can't seem to find it. Can you please advise me? Thanks again.

user tools/ system settings/ interface you should see a section where it says ethernet speed auto with options to change it to 10mbps

* It is mentioned briefly in the network section pdf of the user manual which can be found on the main ricoh website link to download user manual for the 3025