MP9000 Paper Jam Count

[Voltage]

Hi Guys

Just a question

I have a MP9000 with 4000k copies on. At the following sp it has a count of 254:

7-504-01 Paper Jam Count At Power On

What does this mean?

I can not belief that the customer have been switching the machine off when it has a jam.

[Koosie]

That SP increase with 1 every time the copier is turned on and a jam is detected. Always remember: Customers never lie!
I have seen lots of people (me included) trying to clear a jam by turning the copier off and on.

[iMind]

LOL, me too.
I have just printed an SMC on a MP9000 and there are no jams registered at power on, you may be looking at a faulty sensor check your SMC and see if there are jams near to that countage 200 and something is alot.
"Houston, we have a problem"

2500K and I only have 8 jams in total, 7504-21 heatpipe exir sensor 7 and 7504-27 inverter tray 1

Clear jam history, and keep a eye on it.

[Voltage]

Specialist at head office said i must check the front door switches

[iMind]

Specialist at head office said i must check the front door switches

Maybe, thats an Idea but your machine has to little counts on it, I´ve seen problems with door switchs and they where not jams but the machine was well over 12000K