Ricoh MPC2800

[bnauk]

We had a problem with the SR3000 booklet finisher, it would not work.
Ricoh sent us a new finisher PCB but this would not activate the fold facility. We spoke to Ricoh Level 2 who suggested that we upgrade the firmware which we did however, the copier firmware error E32 was displayed and now the copier only says 'Please wait' on the display when restarted and will not do a thing.

We would appreciate any help.

[iMind]

We had a problem with the SR3000 booklet finisher, it would not work.
Ricoh sent us a new finisher PCB but this would not activate the fold facility. We spoke to Ricoh Level 2 who suggested that we upgrade the firmware which we did however, the copier firmware error E32 was displayed and now the copier only says 'Please wait' on the display when restarted and will not do a thing.

We would appreciate any help.

Download interrupted because card firmware is
not correct, or power failure interrupted download.
Use the correct firmware
If power failure caused the failure, remove the card and

insert another then boot up the machine with the card inserted into service slot

[Prodigal Son]

This happened to me once as well, and it turned out to be me choosing the wrong finisher firmware. There are two, so you have to look closely. I ended up having to change the finisher card and the BICU rom to get the machine to work again. Sucks!

[bnauk]

Thanks for your reply Daniel,

We have ordered a new eprom and NVRAM plus a new finisher PCB.

Looking on the Tessa site we can only see one firmware upgrade for the SR3000 booklet finisher, which is the one I downloaded. I cannot see another firmware for this model finisher, unless I'm looking in the wrong area.

Can you tell me if you have this new firmware or where I can look for it on Tessa?

Thanks.

[TonerMunkeh]

The latest revision I can see on Tessa is B7935102 v1.24.

There's also a warning:

Important before updating this firmware with Athena C1 & C2 you will need to make sure that all mainframe firmware is updated.

Did you update the machine firmware before installing the finisher firmware?

[Prodigal Son]

Can you tell me if you have this new firmware or where I can look for it on Tessa?

I can see two different firmwares, but I'm not sure which goes to what. You can tell from the version number and filename being different between files;

B7935102D.exe, version 1.24
D3725112.fwu, version 1.09:03
D3725111.exe, version 1.08.03

The first file isn't the same as the two last, the filename is in a different format all together and the versions are way apart from each other. As I said, I'm not sure which one belongs to what finisher, but they are different that's for sure. Best thing is to look in the web image monitor and find out what firmware you've got in the finisher already, and then go from there.

[FRIDGEMAGNET]

This is where knowing the Model Code comes in handy.

The D372 (from D3725112.fwu) is the SR3050 finisher.
The B793 (from B7935102D.exe) is the SR3000 finisher.

[bnauk]

The B793 (from B7935102D.exe) is the SR3000 finisher.

Ours is an SR3000 finisher.

This is the firmware we downloaded and also the firmware that totally corrupted the copier.

[iMind]

Try to put the firmware on the SDcard and put the card into service slot and try and see if the machine boots from the new firmware.

[bnauk]

We are waiting on the parts at the moment.
I'll let you know the outcome as soon as.

Thanks.