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| They have a MP4000, problem is when they print PDF's from Citrix it is very slow and does not print the images only the text. If I print outside of the Citrix client on the same PC it prints quickly and correctly. So problem solved right it has to be something with Citrix.
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It's PS option installed on this machine? You mentioned PDF printing problem through Citrix. Under Citrix just PDF's are printed slow or any files are causing same problems. Citrix Metaframe it's just a interface that allows users to access their applications they have at work from anywhere in the world.
Normally users should be able to run their applications, including printing as fast as if they are in their office.
Problems could appear when on the host computer (the computer at work that is the host for the applications) or on the Citrix Server a print driver is not properly installed or is not the right driver for the machine used in the remote location.
Honestly, I can tell you that you went beyond your duty as a copier technician and the rest should be handled by the customer IT guys...but as all we know they avoid any extra work and they will blame on the MFP...
Good luck in convincing them...and if they have any concerns...tell them to study the Citrix documentation
