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  1. #1
    Technician lukeh's Avatar
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    Safecom on ricoh machines

    Hi everyone

    Has anyone eva had dealings with this software on ricoh machines if so I have a couple of issuse with it and need some help please would someone point me in the right direction

    Thanks

    Sent from my GT-P5220 using Tapatalk


  2. #2
    AutoMajical Resolutionist 2,500+ Posts
    Safecom on ricoh machines

    Tonerbomb's Avatar
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    Re: Safecom on ricoh machines

    Quote Originally Posted by lukeh View Post
    Hi everyone

    Has anyone eva had dealings with this software on ricoh machines if so I have a couple of issuse with it and need some help please would someone point me in the right direction

    Thanks

    Sent from my GT-P5220 using Tapatalk
    Never heard of it, is it a Ricoh supported APP????????????

    Mystic Crystal Revelations

  3. #3
    Service Manager 2,500+ Posts
    Safecom on ricoh machines

    sandmanmac's Avatar
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    Re: Safecom on ricoh machines

    Quote Originally Posted by lukeh View Post
    Hi everyone

    I have a couple of issuse with it and need some help please would someone point me in the right direction
    This is generally the place where you would tell people a little bit about the 'issues'


  4. #4
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Safecom on ricoh machines

    Quote Originally Posted by Tonerbomb View Post
    Never heard of it, is it a Ricoh supported APP????????????
    I did a quick search: SafeCom Smart Printing Solutions and for supported model and the requires JAVA level Ricoh | Nuance

    As with all JAVA apps, check that you have the latest version for your MFP.

    Last edited by slimslob; 07-29-2015 at 06:48 AM.

  5. #5
    Service Manager 1,000+ Posts Debs1964's Avatar
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    Re: Safecom on ricoh machines

    A lot of my machines are running SafeCom, I'm not trained on this solution, but know a little (a very little) about it. It's similar to Equitrac, but far more flaky, it's quite important to keep the device and Java firmware up to date to minimise SafeCom lock-ups. One of the main issues I've seen with it is the machine displaying Out Of Order, this happens when it loses communication with the SafeCom server, the system IT should be able to resolve that. That's about the level of my knowledge

    There are 10 types of people in this world, those who understand binary maths and those who don't

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