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  1. #1
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    Ricoh SP C831dn with SC672-10 error

    I normally work on HP and Lexmark. Have a customer with a Ricoh SP C831dn color printer with a SC672-10 error. Tried rebooting, reseated controller board, hard drive. No luck. Anybody have manual for this unit? Thanks Dave


  2. #2
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Ricoh SP C831dn with SC672-10 error

    Quote Originally Posted by ultimateprintsolutions View Post
    I normally work on HP and Lexmark. Have a customer with a Ricoh SP C831dn color printer with a SC672-10 error. Tried rebooting, reseated controller board, hard drive. No luck. Anybody have manual for this unit? Thanks Dave
    Could be a communication error between the controller and the operation panel.


  3. #3
    Trusted Tech 50+ Posts jam-o-matic's Avatar
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    Re: Ricoh SP C831dn with SC672-10 error

    Pretty simple, but throwing it out there since not use to Ricoh silliness - there is a bulletin (TSB-001) about the power (ON/OFF) switch being too close to the cover surrounding it, and when the machine tries to kick off for energy save (using a solenoid) the cover blocks the switch from correctly powering down, causing the code. Usually logs an SC-819 first, then 672-10. Good luck!


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