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  1. #1
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    NRG 161 SPF folder authentication won't appear

    Hi,
    I have n issue with 2 Ricoh (NRG) 161 SPF machines.In the web page after i logged in admin mode and trying to setup scan to folder the menu to make that won't appear .I cannot make scan settings to work with SMB as you can see in the picture bellow.
    The machine is updated with the latest firmaware and did all the settings on the machine.

    Capture.JPG

    I have also replaced the printer/scanner SD card and nothing changed.
    Any help will be much appreciated!


  2. #2
    Retired 5,000+ Posts slimslob's Avatar
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    Re: NRG 161 SPF folder authentication won't appear

    Quote Originally Posted by adrianG View Post
    Hi,
    I have n issue with 2 Ricoh (NRG) 161 SPF machines.In the web page after i logged in admin mode and trying to setup scan to folder the menu to make that won't appear .I cannot make scan settings to work with SMB as you can see in the picture bellow.
    The machine is updated with the latest firmaware and did all the settings on the machine.

    Capture.JPG

    I have also replaced the printer/scanner SD card and nothing changed.
    Any help will be much appreciated!
    How about a screen shot of the rest of the addressbook information entry page?


  3. #3
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    Re: NRG 161 SPF folder authentication won't appear

    there is nothing more to show,there is an incomplete menu as you can see,some features are missing like the authentication folder and also down on the page it must be the "path" option...but is missing also..


  4. #4
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Re: NRG 161 SPF folder authentication won't appear

    Do the print and scan functions actually work or activate when the function buttons are pressed? You may also want to check the back plate of the machine and make sure it's actually an SPF mainframe as opposed to a 171F that can't be upgraded to print and scan. Wouldn't be the first time I've seen the wrong label put on the front of a machine.

    Sent from my BlackBerry using the Android app.


  5. #5
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    Re: NRG 161 SPF folder authentication won't appear

    Quote Originally Posted by rthonpm View Post
    Do the print and scan functions actually work or activate when the function buttons are pressed? You may also want to check the back plate of the machine and make sure it's actually an SPF mainframe as opposed to a 171F that can't be upgraded to print and scan. Wouldn't be the first time I've seen the wrong label put on the front of a machine.

    Sent from my BlackBerry using the Android app.
    Hi,
    The print option is working ,i can print with no problems, also in the service mode menu the all for options appear copy,print,scan ,fax.

    ...i will check the plate on the back of the machine on monday...thx


  6. #6
    Just a fellow wanderer 2,500+ Posts Iowatech's Avatar
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    Re: NRG 161 SPF folder authentication won't appear

    Quote Originally Posted by adrianG View Post
    Hi,
    I have n issue with 2 Ricoh (NRG) 161 SPF machines.In the web page after i logged in admin mode and trying to setup scan to folder the menu to make that won't appear .I cannot make scan settings to work with SMB as you can see in the picture bellow.
    The machine is updated with the latest firmaware and did all the settings on the machine.

    Capture.JPG

    I have also replaced the printer/scanner SD card and nothing changed.
    Any help will be much appreciated!
    This might be stupid, but why are you showing the set up for scan to email? I could be wrong, but I'm pretty sure SMB is very different.


  7. #7
    Retired 5,000+ Posts slimslob's Avatar
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    Re: NRG 161 SPF folder authentication won't appear

    If some has tried to set up delivery server usage, Scan Router, try clearing scanner application settings SP 5801-009 and Delivery Control Service SP5801-014.


  8. #8
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    Re: NRG 161 SPF folder authentication won't appear

    Quote Originally Posted by slimslob View Post
    If some has tried to set up delivery server usage, Scan Router, try clearing scanner application settings SP 5801-009 and Delivery Control Service SP5801-014.
    thank you,i will give that a try,it makes sense!


  9. #9
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    Re: NRG 161 SPF folder authentication won't appear

    done the reset things, still the same problem,
    checked the back plate-its 161SPF.

    Any other ideas?

    thanks


  10. #10
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    Re: NRG 161 SPF folder authentication won't appear

    somehow the option to scan via smb to folder has appeared under machine scan button but still not on the web page and i can't create the proper account,i scan scan only if i send manually from the machine each time i want to scan.


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