MP-201 Fax Problems

[ABS tect]

My MP-201 Facsimile light always is turning red and then on the screen it says: "Check whether there are any network problems. [15-01]"

So i just exit out and then continue faxing. The faxes are all going through but i am wondering how do i get that message and red light to go away? The network connection is fine! Any help?!

[slimslob]

Re: MP-201 Fax Problems

Do you have Fax forwarding or email notification set with incorrect email information entered either for the address, SMTP, or default sender?

[ABS tect]

Re: MP-201 Fax Problems

Do you have Fax forwarding or email notification set with incorrect email information entered either for the address, SMTP, or default sender?

No I don't believe so...there are no preset destinations for the fax. The only thing in the web image monitor for the machine are the fax destinations.

[slimslob]

Re: MP-201 Fax Problems

Fax forwarding and email notification are separate setting from fax destinations. You need to check those specific settings. If it is trying to forward a received fax or email a notification page after sending, or failing to send, a fax and the email settings are not correct you will get a network error.

[ABS tect]

Re: MP-201 Fax Problems

Fax forwarding and email notification are separate setting from fax destinations. You need to check those specific settings. If it is trying to forward a received fax or email a notification page after sending, or failing to send, a fax and the email settings are not correct you will get a network error.

Ok I will check that out and get back to you, thank you!