You haven't yet said if you are having any output quality issues with these machines. I don't know if you are upset because your machines have poor quality, or because parts have not been changed one a specific arbitrary value has been met.
If it's the latter that's rather silly.
The PM values for these machines are based on specific coverage, page per job and other usage factors. Depending on how you use them they will wear out faster or slower than the stated value.
You don't pay them a CPC to have them change bits once a number is met, you pay them to make sure your machines are working properly on a regular basis, and for supplies if your contract includes that.
MP C300 PM tables put the PCU "rated life" at 60K, and the fuser unit's at 120K.
The C2051 also shows the PCU life at 60K, but the only fuser part to be replaced at 120K is the cleaning roller. Everything else in the book just shows "Clean", so I'm assuming that part is "Run to failure".
Hope this helps!
Well i don't think that is silly to require change of parts based on the PM value and not before it is totally worn, the specs are there for a reason .
For example in the cars they say that the oil must be changed at 20000km but if you don't change the car will still function but the consequences are unknown to the life of the engine .
As i said all other vendors replace these parts on time and not when they are totally worn out ( i don't have problem with 5-10% more).
The cpc i pay is for all everything including toner to be changed and for the tech on site support , so i have already paid for these costs.
My understanding is that they don't change anything and when the time comes they will refuse to renew the contract and i would have a totally unserviced machine which will require a lot of money in order to work
They probably won't renew the contract as the machines are too old, six years! Overdue for replacement.
Your car comparison doesn't apply. Nothing's going to seize up and take out your ENGINE here.
What do you seriously expect to accomplish here?
Take it up with your service company!
I personally have several of these out both on time and materials and on maintenance agrements.
PM cycles are more related to rotations than actual copies.
To go back to your car analogy: a machine that performs larger runs, rather than 1 or 2 page jobs all day, will generally see the consumables last far longer. It's the starting and stopping that reduces life....Kind of like how highway miles Vs. City miles are so much easier on your car.
I dropped supplies at a time and materials customer just the other day that has done 100K colour, and 120k black on a C2051 and it makes perfect copies. They haven't replaced anything except toner so far, so to turn the page back on you, should I be telling them, "you HAVE to replace these parts because they're WAY past PM and they should have failed by now" . I'd call that making unnecessary replairs to pad the invoice wouldn't you?
So why is it not the same the other way around? Sometimes parts go very prematurely and the service company has to come good for them and loses money. Sometimes they run beyond, and they make money. That's life.
Having said all that, There is no way that your machine with 210K hasn't had some or all PCU's replaced a t minimum. Just because it's not recorded on a piece of paper somewhere or whatever you have
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