I'm working on a Ricoh 3800C printer, where the customer changed out the Black toner cartridge before the printer prompted them to do so. And then they decided that the old one wasn't empty enough, so they put the old one back into the printer. After the printer finally told them to Add Black Toner, then put the new toner cartridge back into the printer.
The printer is intermitently displaying "reset black toner", and that seems to do with how the top clip is retaining the cartridge, but the issue at hand is that the printer constantly displays "Add Black Toner" now.
If the cartridge is taken out and shaken a little and replaced, the printer will go into a "Loading Toner..." mode, but at the end of the toner refresh, it sticks on the Add black toner message. With this message up, the printer will not print at all.
I've done a manual toner refresh through the service menu, but I still have the same issue.
Any other suggestions?
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