We have a customer who has a Ricoh Aficio 1515MF who regularly faxes us long documents. We have 3 differents fax machines and 3 different numbers. But recently, when they send a fax, not the whole fax comes through. Sometimes, its blank halfway, sometimes its only a few pages. This is the only customer we have that problem with and we are the only ones they have a problem with.
Is it possible that the fax machines are not compatible? Or could it be the fax line itself? I've contacted support, but they cannot help.