Results 1 to 6 of 6
  1. #1
    snirp
    Guest

    Ricoh Faxing Problem

    We have a customer who has a Ricoh Aficio 1515MF who regularly faxes us long documents. We have 3 differents fax machines and 3 different numbers. But recently, when they send a fax, not the whole fax comes through. Sometimes, its blank halfway, sometimes its only a few pages. This is the only customer we have that problem with and we are the only ones they have a problem with.

    Is it possible that the fax machines are not compatible? Or could it be the fax line itself? I've contacted support, but they cannot help.

    Thanks.


  2. #2
    AutoMajical Resolutionist 1,000+ Posts


    Tonerbomb's Avatar
    Join Date
    Feb 2005
    Location
    Bugaha
    Posts
    1,842
    Post Thanks / Like
    Rep Power
    56
    Quote Originally Posted by snirp View Post
    We have a customer who has a Ricoh Aficio 1515MF who regularly faxes us long documents. We have 3 differents fax machines and 3 different numbers. But recently, when they send a fax, not the whole fax comes through. Sometimes, its blank halfway, sometimes its only a few pages. This is the only customer we have that problem with and we are the only ones they have a problem with.

    Is it possible that the fax machines are not compatible? Or could it be the fax line itself? I've contacted support, but they cannot help.

    Thanks.
    Both are possible... But if it worked before and not now could phone lines or equipment failure. If your a tech you should have error reports/ service logs from the sending machine and or the receiving machine. That will tell you alot about what is going on.

    Mystic Crystal Revelations

  3. #3
    snirp
    Guest
    Nope, no error messages at all. Both sending and receiving faxes think everything is fine.


  4. #4
    Junior Member
    Join Date
    Dec 2007
    Posts
    9
    Post Thanks / Like
    Rep Power
    0
    the Aficio 1515 has known compatibility issue with certain models - there are some recommended adjustments such as turning off ECM, adjusting attenuation, and a couple of others that i can't quite recall at the moment. for starters, turn off ECM and test it from there.

    wow, just realized how old this thread is...never mind, you've probably moved on by now..


  5. #5
    Junior Member
    Join Date
    Jun 2008
    Location
    Horsley Park
    Posts
    7
    Post Thanks / Like
    Rep Power
    0

    Fax coms speed

    The 1515 sometimes has problems comunicating with machines that use a lower BPS try slowing the initial bit rate down to 14400 mbps

    WassaG


  6. #6
    Passing Duplication Xpert 1,000+ Posts cobiray's Avatar
    Join Date
    Mar 2008
    Location
    York, PA
    Posts
    1,212
    Post Thanks / Like
    Rep Power
    26
    I had a similar problem on a 1027 with a fax option. I ended up turning off ECM (error correction mode), which I recommend to do first on any machines that have a faxing problem, and cleared the fax NCS in tech mode.

    http://www.copytechnet.com/forums/ri...io-1027-a.html


Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here