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  1. #1
    Service Manager 1,000+ Posts
    100% HDD failure rate


    Join Date
    Sep 2011
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    Perth, Western Australia
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    Thumbs down 100% HDD failure rate

    we took on Samsung very late so only have about 12 copiers in feild but as of today I have replaced the HDD is every single one.

    Am I the only one needing to do this?

    They all use the Toshiba disks

  2. #2
    Senior Tech 250+ Posts
    100% HDD failure rate

    arnh79's Avatar
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    Apr 2010
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    Canada
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    Re: 100% HDD failure rate

    You're not the only one. I do it all the time. It's just one of the many faults of this series.
    Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

  3. #3
    Senior Tech 100+ Posts BaconSteve's Avatar
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    Apr 2019
    Location
    Michigan
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    Re: 100% HDD failure rate

    Samsung and Xerox share some engines. Had to do shloads of these about a year or two ago. Oddly enough I haven’t done one in a while. Probably will now,lol!

  4. #4
    Senior Tech 100+ Posts George J's Avatar
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    Nov 2010
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    Re: 100% HDD failure rate

    I replace more HDD's than feed rollers on average... So you it's very common.

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