"HELD"

[pacman]

That, and it won't boot without the HDD.

This machine is being RA'ed. =^..^=

And that, is the best solution for fixing a Samsung sometimes....LOL!

[copytechman]

Agreed!

A!

[craig]

Is it possible she got into the admin mode ,went to setup and disabled these functions. They can be all turned off there. I know this is a stretch, but we've all been there.

[blackcat4866]

The NVRAM resets would have restored any setting. I don't think that they are capable of getting into admin mode, even by some crazy accident. =^..^=

[Marku]

Unusual issue about this machine. I am now working on a SCX-5935. Original issue was grinding noise. I installed a new fuser (old fuser is frozen). Printed a config page, with no problem and no noise. I then attempted to make a bunch of copies to test. Press start...I got the "job held" issue. Come to find out that the lower pressure roller is melted to the upper heat roller (hence the grinding), followed by an 02-000 (open heat) error.

Ruined the new fuser I installed. I am in the process of tracing the cause of this error.

"Job held" could mean many things. I'd like to know what is the fix for your problem.

Thanks

[blackcat4866]

This machine is being RA'ed. =^..^=

We sent it back to Samsung for a new machine. =^..^=

[dalesamuels]

Samsung SCX-5935 that won't print...
I'm not sure what to make of this. The customer tells me that she was trying to stop the reception of a 117 pg. fax when this happened. She wasn't so sure what button sequence she used.

The result is that whenever printing is required the job is spooled to the hard drive, then just sits there forever. There are no recorded errors. If you go to the Job Status screen, the first job on the list shows as "Held". If the first job is deleted or the job order is changed, again the first job on the list becomes "HELD".

This affects all internal test pages, all reports, received facsimile, prints, copies, literally everything that prints.

I've changed the HDD and PBA main controller. I've cleared the memory, reformatted the HDD, initialized the fax NVM, initialized the copy NVM, initialized the network NVM. Still no change. Since then I've re-loaded firmware, tried to boot up without the RAM DIMM (totally dead without it), tried to boot up without the hard drive ("Samsung" screen, forever. Never completes boot up.), swapped op panel (no change).

Any ideas?

(Finally! A post with all the links! Again sorry for the duplication.) =^.^=

help!!!

[bdcrandall13]

help!!!

The solution is to get a hold of your Samsung dealer, or if you are a dealer, get a hold of tech support and get this thing RA'd.

[copytechman]

Also agreed, I had to do that with a brand new 8040 iirc that just wouldn't behave itself after a routine firmware update.... Samsung took it back and replaced it.

Regards!
A.

[krm]

Unusual issue about this machine. I am now working on a SCX-5935. Original issue was grinding noise. I installed a new fuser (old fuser is frozen). Printed a config page, with no problem and no noise. I then attempted to make a bunch of copies to test. Press start...I got the "job held" issue. Come to find out that the lower pressure roller is melted to the upper heat roller (hence the grinding), followed by an 02-000 (open heat) error.

Ruined the new fuser I installed. I am in the process of tracing the cause of this error.

"Job held" could mean many things. I'd like to know what is the fix for your problem.

Thanks

replace SMPS along with fuser. Any time you see that melted condition, do the power supply.