Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Page 1 of 3 123 LastLast
Results 1 to 10 of 29

Thread: "HELD"

  1. #1
    Master Of The Obvious 10,000+ Posts
    "HELD"

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    15,218
    Rep Power
    245

    "HELD"

    Samsung SCX-5935 that won't print...
    I'm not sure what to make of this. The customer tells me that she was trying to stop the reception of a 117 pg. fax when this happened. She wasn't so sure what button sequence she used.

    The result is that whenever printing is required the job is spooled to the hard drive, then just sits there forever. There are no recorded errors. If you go to the Job Status screen, the first job on the list shows as "Held". If the first job is deleted or the job order is changed, again the first job on the list becomes "HELD".

    This affects all internal test pages, all reports, received facsimile, prints, copies, literally everything that prints.

    I've changed the HDD and PBA main controller. I've cleared the memory, reformatted the HDD, initialized the fax NVM, initialized the copy NVM, initialized the network NVM. Still no change. Since then I've re-loaded firmware, tried to boot up without the RAM DIMM (totally dead without it), tried to boot up without the hard drive ("Samsung" screen, forever. Never completes boot up.), swapped op panel (no change).

    Any ideas?

    (Finally! A post with all the links! Again sorry for the duplication.) =^.^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  2. #2
    Field Supervisor 500+ Posts copytechman's Avatar
    Join Date
    Nov 2008
    Location
    Barrie, Ontario
    Posts
    766
    Rep Power
    26
    This may sound dumb but is the paper type set to plain/normal? Just an idea?

    Regards!
    A.


  3. #3
    Service Manager 10,000+ Posts
    "HELD"

    JustManuals's Avatar
    Join Date
    Jan 2006
    Location
    Las Vegas, NV
    Posts
    10,041
    Rep Power
    140
    BC............you want the service manual?


  4. #4
    Field Supervisor 500+ Posts copytechman's Avatar
    Join Date
    Nov 2008
    Location
    Barrie, Ontario
    Posts
    766
    Rep Power
    26
    Lol, sorry to say it.. but samsung manuals leave a lot to be desired.... been there and still doin' that!

    Regards!
    A.


  5. #5
    Service Manager 10,000+ Posts
    "HELD"

    JustManuals's Avatar
    Join Date
    Jan 2006
    Location
    Las Vegas, NV
    Posts
    10,041
    Rep Power
    140
    You can't beat the price though


  6. #6
    Master Of The Obvious 10,000+ Posts
    "HELD"

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    15,218
    Rep Power
    245
    Paul: thanks, I have that one already (bought it from you, actually).

    copytechman: It's showing standard paper sizes/types. Both trays and MP tray all have letter R/plain. I tried other sizes just for kicks.
    The only error to appear was when I installed the PBA main controller. The board's original host was a SCX-5835FN, and I guess it acquires it's new identity from that chip on the controller, because after a few minutes it appeared as a SCX-5935FN.

    There must be some sort of service mode that the customer inadvertently enabled. Samsung doesn't know what it is. The manual sure won't help. You're right, Samsung doesn't write a very comprehensive manual. And the service modes aren't that useful either. Whenever I need real troubleshooting tools, I end up reading signal voltage off the pins on the controller. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  7. #7
    I can turn a screw... 100+ Posts pacman's Avatar
    Join Date
    Apr 2009
    Location
    Phoenix, AZ
    Posts
    223
    Rep Power
    20
    Hrm....sorry I missed this before. I know you reformatted the HDD, but I've had almost a similar issue in which the HDD crapped out on a 5935. Maybe replace the HDD all together? Also, try this: Take the HDD out but leave the cable in. When it boots up it should say something about low fax memory. See if it'll print then.....if it does then it's most likely something in the HDD went bad.

    Never mind....I saw you changed the HDD. my bad.

    Last edited by pacman; 08-25-2010 at 11:31 PM. Reason: Never mind....

  8. #8
    Master Of The Obvious 10,000+ Posts
    "HELD"

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    15,218
    Rep Power
    245
    That, and it won't boot without the HDD.

    This machine is being RA'ed. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  9. #9
    just one copy?? 500+ Posts
    "HELD"

    jonezy999's Avatar
    Join Date
    Feb 2010
    Posts
    959
    Rep Power
    32
    Maybe password protecting the print jobs???


  10. #10
    Master Of The Obvious 10,000+ Posts
    "HELD"

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    15,218
    Rep Power
    245
    I thought about something like that too, but that wouldn't explain fax receptions, internal reports, copies, test patterns, etc. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here