Originally Posted by
Iowatech
I haven't worked on Samsung equipment, officially anyway, so this might be nonsense.
Still, here's a couple of general purpose suggestions you may wish to consider:
You might want to see if this has something to do with a setting for heavy paper. I'd guess the memorial cards are heavier stock than normal paper.
Also, narrow paper like postcards sometimes need different settings.
While it is small, there is a chance the machine is operating normally because of those settings.
Sorry if that was a waste of time.
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