Search:

The settings you mentioned disabling etc below, is this something you do on the device or the Office365 configuration?

New to Canon
I have used RSOK but I cant remember if the feature needs to be enable on the device or is it just pop in IP address and away it goes?

why don't you set the Administrator Email address as your Printer@mydomain.ch email address and switch on Auto Select Senders Name.

I too have documentation that supports this should work on Windows 8 and 10.

Firmware release was back in 2013.

Always see WSD Ports causing issue on the Ricoh products - never thought to switch the feature of from a device level before.

Thanks for info.

Server connection error would suggest just that - the device cannot communicate with the server at the time of scanning. My understanding is this has nothing to do with the destination email address....

I've seen it too much for it being that IMO - different customers and different sites - but always the MPC '01 range

I have been seeing a lot a situation where a customer calls in and they have no printing anymore, I carry out the usual checks from a helpdesk point of view and find there is no ping return.

I...

Sounds interesting, you may be able to help with something I'm looking into.

Does the Ricoh products have an option to omit blank printed pages from the total meter count?

I have been advised that Xerox will omit blank pages from the total meter count.
Can anyone confirm this?

Also if this is true can this be applied to HP, Ricoh and Konica products and...

Has anyone managed to get to the bottom of the WiFi Direct printing or Bluetooth printing?

Also can you have WiFi direct and LAN printing or is it one or the other?

Will LAN printing work with...

The certificate is the only difference between this and countless other machines that are all setup in the same fashion to scan to email.

I have a device with a Device Certificate installed that I am unable to delete.

I have tried through User Tools - it appears to delete but when you re-enter the option after a reboot the Device...

I've recently implemented the SMTP2GO fix which is great IMO. All that needs to be changed is the SMTP Mail server. When opening an account with SMTP2GO use the same GMX email address and password...

This has been working a treat, have had it on test for 2/3weeks and not had a problem. Even allowed me to keep the original settings in place, all that needed to be changed was the SMTP Server name....

We have various models and manufactures of MFD's that do not support the protocol SSL/TLS.

I require information of a mail server that doesn't require this level of security and is FOC.

If...

I think this hits the nail on the head then, its defo not the device causing the issue. I'd be showing that to the client and leaving it at that.

Got to be Firewall or Network related no doubt...

I've heard of this type of issue with Adobe 10 however a nice we work around I like to suggest to clients is to use the Print as Image option in the Advances setting in the dialogue box.

Usually...

Are these jobs in the hold queue?

As previously mentioned it could be the print driver being defaulted to Hold/Lock print or it could be a setting on the device for all jobs to be set to mandatory...

Have to agree that firewall/anti-virus will be the cause of this.

We have a similar issue with our internal firewall when downloading firmware files - all looks roses but the firewall has stripped...

I know its a old thread but seen this creeping in a couple of times over the last few weeks.

What is the process of clearing the NCS and what information is changed/lost?

Work from a helpdesk...

So I setup the printer port to send to the SMB path and this worked a treat.

Didn't investigate any further as I didn't feel comfortable changing the customer Firewall settings.

Surprisingly...

I have a client who has a network printer installed but unable to print to it, showing Offline all the time. They also have a USB printer installed which again doesn't print. I work on a Technical...

Once again Thanks slimslob - I am really struggling to find information on how you actually go about setting up the Ricoh Smart Device Connect app. I mean I have it installed on my iPhone and I have...

Hi Gents,

Looking for assistance getting a new Z Panel machine setup - heard its got direct wireless capabilities and wireless capabilities as well but does anyone have guides on how to set this...