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Fingers crossed, i will keep this thread updated.

Hi DRichard,

Can you post how you resolved this issue please? We have been advised by Ricoh to replace IOB and controller so far with no luck, possibly NVRAM next after seeing your post.

Ricoh seem to think otherwise then! We have an mpc 5054 included in the devices not scanning, all brand new Ricohs anyway i think.

Can you give specifics regarding proper firmware? these devices...

Ricoh tech support level 2 UK

and


The email is dated today, the email clearly states GW architecture is based on UNIX (Samba) not Windows (SMB)

if anyone can prove otherwise then that...

We have a customer who did the same.

I called Ricoh tech support (straight to second line) who advised Ricoh only work on v1.. nothing can be done.

Try changing NTLM version on the device

what i do is stretch the sep pad spring to stop it feeding the next page of paper which triggers the sensor just above the feed tyre.

There's always an explanation for these type of things, and its never the copier!

set the jumper to on?

if its the same as the 03 models, turn it on its side and theres two screws on the underside to remove the charge roller assy.

spam?

there was a thing on LinkedIn recently that had salaries for everyone in this industry, ill see if i can find it

Export the address book from the web image monitor, export to SD card, export using SDMA

Firstly i would swap the fusers, i know you said its ok to the internal tray - does the machine sit on processing before the machine finally starts up?

next i would swap the finisher over, see if...

easy fix, anything after 02 models has this setting.

My bets on this

Small world, i work for Capital also since 2008.


Sorry to hear whats happened, we also have one gent in Glasgow retiring at the end of the year.

you say youre from the Scottish Highlands, who did you work for if you dont mind me asking? :o

Double check network settings on the device.

Check SNMP settings compared to a working device.

Have you tried manually adding the device to the box using IP address?

We have had similar issues and to resolve our trainers have had to edit the print quality options and colour options within the driver.

my guess is sc400 - dirty ID sensors.

reset counter and turn off notification with 7624

Restart print spooler or simply power cycle the server in downtime?

leave the half empty bottles with them and tell them to reuse them!!

We also designed stickers for the machines that explicitly say replace toner when asked or there may be charges.

I have never set this up, however i think its as simple as scan to a folder and the dropbox software does the rest.