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I wouldn't try swapping the different form factor SSDs. They require a boot ROM update for the newer ones.

Are you able to boot into service mode using the reset button?

The message board I mean. The pictures you post show up too small to see any detail.

I think that might be a board issue. All attachments are suddenly showing up tiny.

Sample is too small, I can't tell what the problem is.

After years of problems, our sales reps finally got it beat into their heads that this needed to be handled on their end. Now if we can only get them to figure out that 2 copiers can't run off the...

Changing the punch unit board solved it. No idea why they're still making these dinosaur punch units that weigh 20 f'ing pounds. They were crap when they were in the 750's and they're crap now.

I have a Biz958 with an FS-537 finisher. The history shows a ton of C-1132 (punch unit home sensor) errors, but as soon as I reset the code, the punch option disappears from the finishing screen. The...

Are there any error codes in the history? Rather than a fault in the CIS itself (which should cause the problem from the flatbed as well) I'd think it might be out of position.

Not all switches are listed in the manual, as nobody wants a 3000 page manual.

I think I've had either this or something close to it for the past 20 years.

Crawford 155-BLK Soft Sided Zipper Tool Case 16" x 11" x 3" – Crawford Tool

That and a fishing tackle box for small...

Of course, the most important question: do they have a service contract?

I'd take out the registration unit to get a good look at the IDC sensors. Sounds like there might be some glue residue from the labels on there.

Did you try running the self-diagnostic? That usually points me in the right direction on any mystery codes.

Slightly off-topic, but does anyone know why some of the i-series color drums are faded at the rear end straight out of the box? I've had this happen so many times, and I just have to keep reseating...

I have a customer with a 554e that is getting intermittent J3205 jams that started after I replaced the exit unit for a separate issue about a month ago. When duplexing, the paper is occasionally...

Is this C360 or C360i? The older machines have issues with the optics becoming warped over time from pressure being placed on the front left corner. Try lifting up on that corner and see if it...

Sorry, I still don't recognize this. The closest I can find is the stabilizing leg that flips down to steady the unit when it's pulled out, but there shouldn't be anything that could get in the way...

Yeah . . . you might be out of luck here. If it's the board, that's pretty much the most expensive part in the entire machine, if it's even still available.

Photos? There are no black bars that I'm aware of.

Jam code? How far through does the paper make it?

Doesn't seem to matter what they're printing, because I've seen it happen with a Windows test page.

As far as drivers, I haven't had the opportunity to switch drivers because I don't have admin...

Done done and done. No change. Also made sure the sleep mode is disabled.

It already has been for a few years now.

HP’s Software Update Made Printers Incompatible With Other Ink Cartridges, Class Action Alleges - Top Class Actions

Might be tricky with the security in this place. No laptops or unauthorized downloads allowed.

Unfortunately, the customer does use tray 1 for printing labels occasionally, so this isn't an option. Also, the problem isn't in the driver, since it happens when printing internal reports from the...