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Hi everyone

We have received a few of these imagerunner c3326i machines in Canada. I believe they are not selling them (yet) in the USA, as there isn't anything listed on esupport for them, just...

I looked at an i-series earlier that has the OCR option, but it doesn't have anything beyond some settings for PDF/A. It will scan to V1.4 regardless.

I have a few law firms with those option kits...

Hello everyone

I have a client with multiple bizhub c458 and they are asking us if it is possible to change or specify the PDF version that is created when you send a scan from the device .

It...

We have a customer with a c368 that is using user auth. The unit is setup to hold the document until released by the user.

They are asking if the document retention time can be adjusted....

Yes we've had a look at this product and it is considerably less messy than print audit which we are currently using.

Honestly, we are using the embedded ones from Canon and Epson currently....

Sorry I guess I wasn't paying attention when I wrote that

What I am getting at really is that there aren't enough guys with enough real official training on stuff so they cannot call for support....

This is how our dealership works....or is supposed to work.

It's a team effort, but it's mostly a couple of people doing 75% of the work + legwork to get the other crew across the finish line.
...

Tough to find anything these days as a lot of companies are snapped up by ECI. I haven't encountered anything free that works beyond one location, or is a tie with whatever MFP we are a dealer for.

Did you resolve this?

Try unplugged the hard drive to see if you can get it to a E602 code...

Maybe the drive is messed up.

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No, I didn't.

Cheers

6 fig, really? how much is involved in this guys day-to-day? I'm assuming you must have a machine base with thousands, and many hundreds production machines??

That's correct. 101 is A4 everything.

Out of the box they will display 101 and 108 and bunch of random ones that we don't really use at our dealer. I typically change them, but we can access any...

101 is just A4/LTR total sheets, 108 is the same just black only. 125 I'm pretty sure is the colour counter for this.

102, 109, and 124 are the "double click" counters. Typically, I will look at...

Nice.

I discovered recently that you do not necessarily need dept. ID mode changed in the SMS menu to make it look like the old login. You can use user auth and when you enable department id, you...

Used to have issues with the 4000/4200 series blowing a small hole in the center of the film for some reason, and yeah the life was probably getting 50-60% max before it would break....

I don't...

It's probably greyed out because they changed the system manager ID password to blank. That automatically logs you out and keeps the login button grey since you are effectively always the...

See if you can get a surge box that can monitor voltage...

They aren't cheap but at least you can maybe save the unit from damage if there are random spikes coming down the line.

take out the laser and clean the polygon

Can you export a DCM file from the old machine? I know most machines will accept it, but maybe not on the DX....might be too new lol.

Can't recall if the first gen adv will let you encrypt the dcm...

I recently had an issue with a similar machine - here in the west these machines are imageCLASS X.

There was a menu you could get into without being admin. Directly at the machine, you need to do...

Pretty sure I've had this issue before; does the paper jam coming out of the tray, sometimes mid-way up the door?

Hey guys, turns out ADF was actually sitting quite high upon further inspection.

Lowered ADF then did some tweaking to adjust the small amount of skew.

Seems fine now.

Cheers

Hi guys

I have two of these units, one is a 4735 and the other is a 4725 and they use the cheaper ADF (non-single pass) DADF BA-1 I think it is.

Copy from glass is perfect

ADF has this weird...

Probably just due to age and storage for long periods, the bushing under the CIS unit is probably getting sticky or having a bit of a shake when it initially goes across the rail for the first while...

Yes we've been hearing from KM that it is possible to recover the machine in most instances if you update the bootrom when you go to update the f/w. You need to enter a special code to get the button...