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I am waiting for the user to be in the office again. I will be dropping off the UD3 lite driver and hopefully he should be able to load it himself. I'll let you know.

I am sure the problem lies with my customer's laptop, but can't hurt to ask.

I went to a client sight because they can scan, but cannot print. Whoever installed it allowed Microsoft to pick the...

Did you clean the LSU slit glass? If it was the DV, you would think that you would see it on the brush.

Sorry for the delay. I have tried the above suggestions and they did not work. I have since turned it over to my manager and have not heard back.

Thanks for the info, I will give it a shot when I get a chance today or tomorrow. The print drivers are set to IP.

Bare with me, I am just getting back into the networking game. Customer states that their photos take 40 to 50 seconds between pages. They set the photos as 2 4"x6" photos per page. They say their...

The PTC holder was the issue. I have never had this issue before, but was aware of it. Looking at the holder, I did not see anything originally. After replacing the holder and error going away. I...

I am with Larhal. Possible fusing unit. There is a line that is going from front to back every 3" or so. If you roll the paper up, it should show you the size of the roller causing it. With all...

Have a machine that has a C4-20 and the black usually looks washed out. Intermittently, I have seen the magenta and cyan washed out, as well.

The harnesses look fine. I replaced the PCU PWB, TC...

copy quality

I agree with Ricohrice and Copiertec. Look at the LSU slit glass. Are you saying that toner is the original toner? I would imagine it has been in the machine for quite a while, along with your other...

Comcast is a digital line. The machine and fax manual does not offer much help. I looked for ECM while I was there, but I did not think I saw it. I have to go back and check again.

I just installed the 700 series fax kit and there seems to be limited fax settings to play with.

I do get the handshake and then it drops off. I probably have a 5 to 10% success rate on receiving...

OlliK is correct about slowing down transmissions when it comes to digital lines. In the US, we have at least 2 bulletins that deal with it. TT-050415-1 and TT-20406. 20406 one is on unrelated...

I have swapped and cleaned the rollers and bearings. I did not apply grease and the sensors have just been replaced. I have not heard back from the client.

I have had this issue for quite a while and cannot figure it out. It is an intermittent issue and may occur 1000 sheets into run. Replaced the tray 7 feed head, blower fans, J-tray motors and...

So far so good after replacing the POD1 sensor and contact cleaner. It is a school, so I may not find out until Fall. If it returns, I will look at the power and update this post.

I have missed the bulletin on cleaning connectors, but will give that and POD1 sensor a try. It is a school, so I may not see if the fix truly works until late summer.

Thanks for the help.

My customers copier is throwing H5-01 code with no jam codes. It occurred on 6/15 with no jam code and I flashe firmware to 4.00 (Latest firmware I had at the time). H5-01 code occurred again today...

Why are the fusers bad? Is it the B/W fusers that are going bad? If you rebuild the B/W fusers, do you run the belt meandering sim in TC - 6

Well, salespeople promise shit that are impossible and we are suppose to deal with it. Now someone got me to format the HDD from doing the HOME/START to get into service mode. I am suppose to make...

Thank you, HDD wiped worked but they are looking for a certificate. The ops manager is now looking into the HYTEC solution, but that seems to come with a possible new set of challenges.

We have taken a Toshiba EStudio 2505 AC back for lease return and the salesperson promised a HDD wipe with certificate. Is this something the Toshiba can do? And how?

Thanks for any help possible.

Is there an install manual out there for the V3100 and accessories? We are trained, but we work mainly on V180s and I think the hauler normally sets them up for us. We are currently trying to set...

I am getting a 061-355 error code. I reseated the ribbon cable back in May and the code has come back. I am thinking to replace the ribbon cable and LPH. Looking to see what other people's...