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Hi mate, have you tried Sharp Kayako? You can log a service ticket under visual solutions


Yes. I have updated the ******* firmware.

Hi mate, no idea if you have tried this, but go into system settings and initialise private data to give it a fresh start. We had two machines doing exactly that, really noticeable on Grey scale and...

I once had a similar issue with some weird bespoke legal sector software. We got around a similar issue by using a folder monitor software, it would monitor the folder, and scan it every minute, then...

Did you sort a catch tray? I have one if needed if you cover postage

Yes. I have updated the ******* firmware.

An MXRB23 paper pass unit would be needed for a finisher

Yes. I have updated the ******* firmware.

Specs say 250 sheets on the TU-15 centre tray in the manual

Yes. I have updated the ******* firmware.

Hi mate, double tap the home button, then press the version text in the bottom right. That brings a keyboard up on screen and enter as usual

Yes. I have updated the ******* firmware.

Do they have any user codes / user numbers set up? I've only ever seen that message when trying to copy from a tray thats been disabled for that function. The phobited message is very specific
...

Hey mate, enter system settings, then tray settings and make sure there's a tick in all boxes, print copy, file etc

Sent from my SM-G973F using Tapatalk

What model is it? Check the counters in service more, or check for any dust around the paper trays and dust catcher.

Sent from my SM-G950F using Tapatalk

You go to the download centre...like you do when you search for drivers on the customer sharp.co.uk.

Then type your model or pick from drop down list and it will display all firmware, bulletins,...

Hi Copytekkers...

I've got a bit of a strange issue on a Sharp MX5112.

We've got a few of these machines out and have never seen this issue before...the MFP screen intermittently loses its...

Hi all. I have a customer with a MX2600 who is unable to print correctly when using Microsoft Office, IE or Chrome. The output is a solid black page with lines of blocks of varying colours. I have...

Thanks for that Slimslob. Exactly what you said, changed the IP of the device and it hasn't dropped off since. Probably something on the network that they use temporarily. Thanks again :cool:

Hi,

Just wondering if anyone can help me out. I have an OKI ES5462 which keeps dropping off the network. We have done basic network checks, replaced the network cable, assigned a new IP, and...

Afternoon,

Does anyone know what a H4-03 error code is on a Sharp device?

I've had a quick search on here and Google and cant find anything,

Cheers :)

Good afternoon all,

Just wondering if anyone has the Service Manual for the Xerox Workcentre 5775 by any chance?

Many thanks for your time,