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Type: Posts; User: Qball

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  1. Replies
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    Poll: Re: How Long Servicing Office Equipment

    After 28 years in this industry. 20 as a tech, 8 as help desk and software support for FMAudit and MPS Monitor, today is my last day. This forum has been an invaluable resource for me over the...
  2. Thread: KFS - DOWN ???

    by Qball
    Replies
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    824

    Re: KFS - DOWN ???

    I think it was a Microsoft issue. KFS runs on Azure and there were Azure issues today.
  3. Thread: KFS - DOWN ???

    by Qball
    Replies
    7
    Views
    824

    Re: KFS - DOWN ???

    I’m seeing some signs of life. Some devices are coming back online.


    Sent from my iPhone using Tapatalk
  4. Thread: KFS - DOWN ???

    by Qball
    Replies
    7
    Views
    824

    Re: KFS - DOWN ???

    All devices on my instance (over 4,000) are offline.


    Sent from my iPhone using Tapatalk
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    [Misc] HP DesignJet XL 3600 and HP Partner Link

    Can anyone tell me if Partner Link is embedded in the DesignJet XL 3600 or it has to be installed on a PC?
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    Remote Panel Operation on a mobile device

    Is there a mobile device based method to access the Remote Panel Operation on a so equipped Ricoh MFP? Does Ricoh Smart Device Connector accommodate this?
  7. FMAudit showing double toner levels on some Kyocera devices

    So, I've been getting notifications from my supplies department that some customers with Kyocera MFPs and printers are showing two toners for each color and it's causing confusion for the Auto Toner...
  8. [Misc] Re: FMAudit not reading supply data on Ricoh MP 4055

    Thanks for the suggestions, everyone. I do appreciate it. We've tried firmware in these models and gone down a rabbit hole of SP mode changes to no effect. Email notifications is possible but our...
  9. [Misc] Re: FMAudit not reading supply data on Ricoh MP 4055

    We find that this issue is pretty exclusive to certain Ricoh models. We're also a Konica, HP, Kyocera, and Lexmark dealer and those devices have no trouble reporting supply data. Meter data is...
  10. [Misc] FMAudit not reading supply data on Ricoh MP 4055

    I've noticed a lot of Ricohs not reporting supply data properly on FMAudit. It's been an on going issue for us. Does anyone have any insight as to any SP mode adjustments or firmware levels I can...
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    [Misc] Re: C3100p image unit low

    That's awesome. Thanks a million!
  12. Replies
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    738

    [Misc] C3100p image unit low

    Hey there. I have a customer that was inquiring as to whether or not the C3100p can show that the image unit is low. She experiences the image unit empty message but does not believe that she has...
  13. [Misc] Re: MP 7503 Scan destinations clearing too quickly after scan sent.

    Right on. Thanks!!!
  14. [Misc] MP 7503 Scan destinations clearing too quickly after scan sent.

    Hey all. I'm having a senior moment. I have a customer with a MP 7503. When they scan (using scanner classic) the scan destination clears immediately after the scan is sent. She'd like it to stay...
  15. Re: New driver install remains as "unspecified" in windows.

    This is the solution we show to our customers. We have their IT group implement it. I don't like fussing with anyone's registry. Also, adding a printer through print management is unaffected by...
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    [Misc] E87660 Fax Forward

    Thanks, Johnyb. I think.

    I was able to get it figured out. HP calls it fax archiving. Thanks for defying convention, HP.


    Sent from my iPhone using Tapatalk
  17. Replies
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    903

    [Misc] Re: E87660 Fax Forward

    Anyone?


    Sent from my iPhone using Tapatalk
  18. Replies
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    [Misc] E87660 Fax Forward

    Is it possible to set up fax forward to a share folder or to email on this model? I can find where you an forward to another fax number and I saw some Lan Fax settings to send to a share folder but...
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    [Misc] HP MFP E77830 Locking down printing

    I have a customer with the HP MFP 87730. They have all of the functions locked down but also want to force a code for printing and do reporting. I'm having a heck of a time figuring this out. I...
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    Re: Ricoh MP 2553 PRoblem

    You get those dots from the drum cover that comes down when you open the right door. Typically when people clear jams from the vertical path, their hand will strike that cover and it puts divots in...
  21. [Misc] Re: Copystar 3500i Job accounting management won't work with a Mac System

    I don’t have a ton of experience with Macs but I think that they don’t use pop ups for account codes. You will embed the code in the driver either through creating a preset or through cups. You’ll...
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    [Misc] Re: Anyone know what this dimple key is for?

    Drawer lock seems the most plausible. I was at a bank with a HP that Used drawer locks for the blank bank checks.


    Sent from my iPhone using Tapatalk
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    [Error Code] Certificate error

    When webbing in to various machines that have a certificate issued and are using SSL or TLS. Does anyone know the correct procedure to get that certificate error message to go away?
    ...
  24. Thread: Pop3 setup

    by Qball
    Replies
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    1,776

    [Misc] Re: Pop3 setup

    Well I’ll be damned. Looks like it pays to actually READ the book!!! I saw that setting and we left it off, thinking it would spit out an actual cover page, not the body of the email.

    Thanks...
  25. Thread: Pop3 setup

    by Qball
    Replies
    13
    Views
    1,776

    [Misc] Re: Pop3 setup

    Yes, we did witness this. We set up one of our units in our office to do it as a test so we could iron out the bugs and make the process a bit more seamless.

    We set it up on a 5052ci. And we’re...
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