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There was no skew that I noticed however I will be going back in the morning and double check everything that has been mentioned so far.

This is on a Copystar 5500i.

Only happens off the plate glass. Scanning through the document feeder comes out perfectly. I have asked around to the other technicians around here and nobody has...

I have an issue that is vexing me. Two machines a 3051i and a 3501i in the same building, on the same network, and in the same room. Both set up exactly the same with updated firmware on each. On the...

I have finally figured this out! The company is a small direct tv contractor, so the software that they use to manage installations and appointments had a setting in it that generated a two page...

I have a customer that has several machines and this issue happens every night. The machines will start printing out junk ASCII until it runs out of paper. My first response was to change their...

Finally got this thing working correctly it was the page print setting on the copier and also the driver needed to be set to productivity. Thanks to you folks for helping me solve this.

It's supposed to be a direct print job it is one gigantic pdf file.

As to the board replacement I wasn't actually involved in that. It's an ongoing issue and higher ups are getting angry. I think...

Yes it needs to be color and they use the machines for small jobs in between.

New update my supervisor put in a new main board and now it is throwing error c3401 which we cannot find in the...

None of this changed its behavior. Still chasing my tail.

This happens with word and pdf we haven't tried anything else.

We have a customer who purchased a C754E from us a couple of moths ago. This customer uses it for billing at around 50k pages a month (basically done in 2 jobs of 25k). The issue is they do these...

Will do sadly it will have to wait till Monday.

Took out the drums, cleaned the lasers off, cleaned all sensors. Did gradation adjust. Light is not being blocked. Also the white reference is fine.

The machine had a completely new set of consumables put in it last month. It is now making copies with a pair of white or blank lines running from top to bottom. So far I have cleaned everything and...

Copying and printing from any PC or the copier itself says stopprint and jobs remain in the que until deleted. In service mode I can print test pages just fine. ADF works correctly and SMB and scan...

It is fixed the gears were worn down on the developing unit swapping in a new one did the trick! Thanks for the assistance I would have been stuck there all day again.

This machine has a new drum, developer, and CCD. The only thing I have not changed is the actual developing unit. The customer commonly prints pages of text with a small picture in the corner (real...

I just started for KonicaMinolta two months ago. Done a large amount of online training and headed to Chicago soon for the real classes.