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i have a customer with a used bh350 and the account track tab does not exist in the admin1.
any idea how to active it?

turn off the printer and clear the printing form the pc
start-contol panel-printers and faxes-double click on the printer-cancel all printings
then turn the printer on

Form Konica-Minolta database:
Contents Symptom
There is a symptom that the following phenomena may occur.
- The paper empty may be indicated due not to surely lifting up the Paper Lifting Plate...

check the paper feed clucth

Tech mode
State Confirmation

Memory7HDD Adjust

HDD Version up

Press Start

you need new firmware install MSG3

i had the same problem with a bizhub350
i had to change all consumables(dev.unit-drum unit-transfer roller)

http://www.copytechnet.com/forums/konica-minolta/27463-c3451-develop-ineo-222-a.html

it's like bh250
just touch trouble reset in initial mode
http://img691.imageshack.us/img691/4138/222initialmode.tif